BPO Operations Manager

Job Summary:

We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for  managing daily operations and client management for a team of 150 people. The successful  candidate will have a proven track record of driving operational excellence, managing client  relationships, and leading high-performing teams.

Responsibilities:

• Manage daily operations to ensure efficiency, productivity, and quality across various  departments.
• Develop and implement operational policies and procedures to align with corporate goals and  client success. 
• Conduct detailed analyses of existing operations and processes, identifying areas for  improvement and devising new approaches to enhance efficiencies
• Collaborate with management on budgeting, planning, and reporting, including creating  financial forecasts for key operational initiatives
• Communicate regularly with operating teams and management to present ideas, new  processes, and findings based on analytics
• Manage staffing levels, supply requirements, and equipment needs, while also directing,  training, and mentoring operations department team members
• Develop relationships across the organization, establish alliances with partners, and leverage  analytical technology and tools effectively
• Ensure client satisfaction by managing client relationships, resolving issues, and identifying  opportunities for growth

Requirements:

• 5+ years of operations management or related quantitative-based business experience
• Expertise in creating reports and presentations to influence business decisions
• Proficiency in spreadsheets, financial tools, financial modeling, and budgeting
• Strong quantitative and analytical abilities
• Excellent communication, presentation, planning, organizational, and project management  skills
• Attention to detail and ability to work in a fast-paced environment
• Bachelor's degree in operations management, or related field