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OVERVIEW
A proactive and results-oriented Business Support Partner will provide comprehensive support to a specific business unit or department within our organization. The Business Support Partner will serve as a bridge between the Office of the President and CEO (OPCEO) and the designated business unit partner/s, ensuring that objectives and key results (OKRs) set by the OPCEO are effectively communicated, implemented, and achieved. The role involves providing support to various groups within the business unit, monitoring milestones and timelines, and driving process improvement initiatives to enhance efficiency and accuracy.
RESPONSIBILITIES
1. STRATEGIC ALIGNMENT Understand and communicate the strategic direction, objectives, and key results set by the OPCEO to the designated business unit or department. Ensure alignment of tasks, projects, and initiatives with overall organizational goals.
2. TASK AND PROJECT MANAGEMENT Coordinate and prioritize tasks, projects, and initiatives assigned by the OPCEO to the business unit. Monitor progress, milestones, and timelines to ensure timely and successful completion.
3. SUPPORT AND ASSISTANCE Provide support and assistance to different groups within the business unit as they work towards achieving OPCEO-directed objectives. Intrude when necessary to offer guidance, resources, or solutions to overcome challenges and obstacles.
4. PERFORMANCE MONITORING Continuously monitor and evaluate performance against established OKRs, identifying areas of improvement and opportunities for optimization. Take proactive measures to address issues and deviations from targets.
5. PROCESS IMPROVEMENT Identify inefficiencies in existing processes and systems, and proactively propose and implement innovative solutions to improve workflow, productivity, and accuracy. Drive a culture of continuous improvement within the business unit.
6. COLLABORATION AND COMMUNICATION Foster effective collaboration and communication between the business unit and the OPCEO's office, ensuring that expectations, updates, and feedback are communicated clearly and promptly.
7. DOCUMENTATION AND REPORTING
Maintain accurate documentation of tasks, projects, milestones, and outcomes. Prepare regular reports, decks and updates for the OPCEO and other stakeholders, highlighting achievements, challenges, and recommendations.
QUALIFICATIONS
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