Call Center Operations Manager

TASQ Staffing Solutions is currently seeking candidates for the Operations Manager position for a music streaming account located in Mandaluyong City. To qualify for this role, candidates should have a bachelor's degree and at least three years of experience in operations and management, preferably with experience in process transformation. Strong analytical skills for data interpretation and suggesting improvements are required, as well as leadership skills to drive enhancements and resolve issues. The ability to efficiently manage time and multiple schedules, along with strong verbal and written communication skills, is essential. Proficiency in MS Office applications is expected. The position requires on-site work on Shaw Boulevard, Mandaluyong, during night shifts and shifting schedules. Specific details about salary and benefits will be discussed during the recruitment process. Qualified candidates can anticipate being contacted for an interview within 24-72 business hours. If a phone call is missed, follow-up text and email messages will be sent. Interviews can be arranged through Zoom, Skype, WhatsApp, or Teams upon request. This is a full-time position with 8-hour shifts, including night shifts and rotational shifts. Ability to commute/relocate: Mandaluyong: Reliably commute or plan to relocate before starting work (Required) Willingness to travel: 100% (Preferred)