Job Description - Change Management and Operation Acceptance Lead
Job Description
Responsible for a standardized process that fits the requirements of the organization and is measurable.
Responsible for the CAB agenda, weekly RFC review prior to CAB, successful management of weekly CAB meetings, and Change compliance controls.
Responsible for the design of Key Performance Indicators (KPIs).
Act as the expert for Change.
Responsible for the design and execution of Operational Acceptance through the change process to ensure modified and new services are transitioned successfully into business-as-usual support.
Requirements:
Previous management of ITIL process areas.
Minimum 5 years experience in an ITIL role in a global organization.
Ownership of ITSM processes at the enterprise level
Retain neutral position during process design, reporting, and continuous improvement
Propagate culture of excellence
ITSM Subject Matter Expertise in a global support operating environment.
Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment.
Proven ability to identify and customize industry best practices to fit the organization.
Strong analytical qualities with an eye for details
Semi-technical Proficiency and Strong soft skills
Ability to be decisive in articulating process accountability, failure to process adherence, review feedback, and analysis decisions driving appropriate CAB member votes
Strong understanding of Key Performance Indicators (KPIs) and how they impact operational performance
Intimate understanding of the financial trade-off of Key Performance Indicators (KPIs)
Previous change process ownership in a global hybrid support model with matrixed outsourced and insourced resources.
Previous configuration management to process ownership in a global environment using matrixed resources.
Demonstrated ability to apply governance, regulatory/legal, and financial constraints to incident and request processes.
Balance the interest of the enterprise and operational design in continuous improvement activities.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Operations Associate Full-Time Jobs in the Philippines.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the Philippines, connecting you to thousands of jobs fast!
Find the best jobs in the Philippines, apply in 1 click and get a job today!