Client Experience Coordinator

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• At least 1 year experience as a Virtual Receptionist/Client Experience Coordinator.
• Previous working knowledge of administrative and clerical procedures would be beneficial.
• Good knowledge of customer service principles and practices, ideally gained through previous frontline customer service roles.
• Proven ability to work a switchboard.
• Intermediate digital literacy (e.g. Adobe, Microsoft, digital platforms)

Nice to Have:

• Experience using CRM Software
• Experience in Construction industry.
• AU Client Experience

What will you do?

• Deliver exceptional customer service, ensuring a friendly and professional experience that leaves a positive first impression on all clients and potential clients upon contacting the company.
• Thoroughly evaluate client requests, requirements, questions, and inquiries to accurately comprehend their needs.
• Offer effective assistance to clients, addressing their queries to the best of your abilities.
• If direct assistance is not possible, promptly notify the client or prospect that their query will be directed to a qualified individual who can provide further assistance.
• Clearly and succinctly convey the client's needs to the appropriate team member in a timely manner, enabling a seamless continuation of the customer journey for the client prospect.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a top 100 private, Australian-born, international furniture, construction, consulting and development business. They have been creating and servicing world-class working and living environments for over 50 years. They have worked with thousands of brands across various industries and continuously challenge thinking to drive innovation and deliver the best possible outcome.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.