Client Services Coordinator

The Role

• Analysis and interpretation of licencing requirements
• Finding Solutions to complex and bespoke liceencing requests
• Assist clients on queries relating to software licencing, billing and contract renewals
• Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences andprocessing of invoices
• Drafting quotations for new and additional licence requests
• Assist with client queries with the Senior Coordinator

The Requirements

• Proven track record of handling complex queries and tasks in a pressurised environment
• Excellent attention to detail with the ability to accurately review the quality of own output
• Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
• Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
• Experience in interpreting legal contracts
• Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions
• Strong verbal and written communication skills
• Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work
• Preferred IT skills with an aptitude for easily learning new IT systems and computer skills
• An eye for detail and excellence
• Proven to be an effective team member to contribute to their own team as well as other parts of the business
• Amenable to UK working hours

WTW is an Equal Opportunity Employer