Cloud Operations Identity And Access Management Lead

Willis Towers Watson IT is currently seeking qualified candidates for the position of Identity and Access Management Lead.

In this position, the successful candidate must demonstrate enterprise-level expertise to support a mature Azure Active Directory environment and associated services in a large dynamic, global environment. The main role for this position is to lead day to day operations of the Identity and Access Management team ensuring successful delivery of service, stakeholder management and continuous development of the IAM Team.

The Role Major Accountabilities:

1. Supervise the IAM teams ensuring effective management of resolver queues, SLAs, team rotas, quality control etc and provide a single point of escalation
2. Provide regular Operations insight to team activity liaising closely with the Cloud Services Leadership as well as other Enterprise Technology Leaders to ensure effective quality and delivery of service
3. Provide Operational Engineering and support against the various IAM platforms. (Azure Active Directory, Common Auth, SCCM, Service Now etc)
4. Identify engineering operational improvements, articulate to platform owner and deliver improvement programmes
5. Maintain Information Security focus through risk mitigation and data loss prevention practices
6. Participate in developing skills, capabilities and services of IAM team including process improvements and documentation

Responsibilities:

• Oversight of Infrastructure Health Monitoring
• Azure Active Directory Operations Ticket Resolution
• Create/Maintain and Enhance Team Processes and Documentation
• Active Directory Windows Server Related Functional Support for GPO, DNS, DHCP, PKI, DFS and Other Domain Relevant Services
• Plan, implement, and manage identity and access management solutions
• Administer user accounts, permissions, and access controls
• Monitor activity logs to identify security incidents
• Work with senior leadership to ensure that the program meets the needs of the business and complies with all relevant laws and regulations
• Develop and maintain training materials related to identity and access management
• Keep up to date with the latest industry developments and trends
• Manage user identity lifecycle including onboarding, offboarding, and account updates
• Monitor compliance with internal policies and external regulations
• Respond to audit findings and implement remediation measures
• Handle escalated issues, inquiries and support tickets