COLLECTION SPECIALIST

• Managing the team to deliver to KPIs, by regular team meetings, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best promotes cultural values and behaviours, ensuring the team have the appropriate training, skills and knowledge to be able to provide best customer services on every occasion, and are motivated to deliver against challenging standards of service targets.

Manage the work of the team to ensure that timeliness and quality is the underlying principle of all process under their control, and to ensure that the team works within their job descriptions and adheres to relevant policies, processes and controls. This includes reviewing call monitoring and Quality.

Effective performance management of team and individuals to ensure Key Performance Indicators, targets and objectives are met. Provide feedback, support and guidance where necessary. Lead, Coach and Support the effective performance of the Team to provide a level of customer service to both internal and external customers that ensures first class customer focus and delivery (including first line management of employee attendance, appraisals, performance, discipline and grievance – instigating/conducting informal & formal measures when appropriate).

Make full use of systems to progress decisions that are right for the customer, profitable to the company and the performance of the team.

Preparation of management reports and information, utilizing and developing alternative/improved methods of gathering information, to allow more effective reporting

Person Specification

• Performance, discipline and grievance – instigating/conducting informal & formal measures when appropriate).

• Make full use of systems to progress decisions that are right for the customer, profitable to the company and the performance of the team.

• A customer focused, enthusiastic and flexible approach

• Ability to work in a targeted environment

• Good problem solving, questioning, negotiating and influencing skills

• Adaptable to change and ability to work under pressure

• Ability to work to a high degree of accuracy

Knowledge/Experience:

• 2+ years B2B Collections / Order to Cash experience at a Managerial level.

• Strong supervisory/management experience in an F&A operational environment.

• Proven ability to make sound business judgments

• Team Player with Strong Performance Management abilities

• Create and implement processes that result in improved business performance

• Strong execution skills with focus on clear, realistic action steps and timeliness

• Strong working knowledge of Ms Excel and PowerPoint

• Strong oral and written English communication skills

• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.

Qualifications:

• College Graduate preferably with a major in Accounting, Finance, Business Management or other relevant fields

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.

TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.

TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.

Ongoing CSR and IT Recruitment. Visit us and apply! (Currently on Virtual Recruitment Set-up)

Recruitment Operations 10 AM - 4PM

9F Entec 2 Newpoint Mall Angeles City Pampanga

Recruitment Operations 10 AM - 4PM

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.

TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.

TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.

Ongoing CSR and IT Recruitment. Visit us and apply! (Currently on Virtual Recruitment Set-up)

Recruitment Operations 10 AM - 4PM

9F Entec 2 Newpoint Mall Angeles City Pampanga

Recruitment Operations 10 AM - 4PM

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Perks and benefits

Medical

Loans

Vision

Generous health insurance plan coverage equivalent

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