Compliance Analysts

Locations: ABB, Clark, and Centris

• Onsite arrangement, night shift
• Up to 36k maximum offer

We are looking for Compliance Analysts! If you are an experienced BPO QA/Quality Assurance Professional with a telco background, this is for you. Responsibilities:

• Act as the primary point of contact for (account) compliance matters in assigned locations.
• Monitor and deliver contractual requirements for all compliance and regulatory matters related to the account including but not limited to contractual compliance, CPP, and Do Right audit requirements.
• Compliance with relevant regulatory guidance provided by Alorica and account.
• Change Control management of any compliance changes, and launches of new temporary or permanent account space.
• SOP compliance manual & metrics oversight based on client directives and expectations.
• Serve as compliance SME/oversight for all areas and manage special tasks/projects.
• Collaborate on, create, and manage policies and procedures.
• Perform audits and second-level assessments as needed.
• Manage and lead remediation efforts for issues and/or areas of opportunity.
• Collaborate with Operations and all Support groups to remediate compliance performance issues.
• Serve as an escalation point to clients for all compliance and risk issues.
• Monitor and manage compliance percentage metrics performance relative to goals.
• Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.
• Maintain and report on all compliance metrics, and action plans and deliver monthly compliance summary reports.
• Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
• Provide advice, subject matter expertise, and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.

Qualifications

• 1 or more years of combined audit experience in one or more of the following fields: quality assurance, compliance, risk management practices, physical and facility security, or related fields.
• Experience in developing and implementing compliance and risk controls and monitoring programs.
• Experience in leading change across multiple business functions.