Content Administrator

Job Description

Elevate Your Career with Australia's Property Pioneer!

Unleash your potential in the vibrant world of real estate as a Content Administrator. Dive into a role that not only promises career growth but also champions work-life balance-a rare gem in today's fast-paced industry. With a focus on customer service excellence and problem-solving prowess, you'll find yourself at the forefront of shaping exceptional property experiences. Be part of our client's team as a Content Administrator , where every day brings new challenges and opportunities for personal and professional development. Embrace the dynamic nature of the real estate sector while enjoying the satisfaction of contributing to a team dedicated to customer satisfaction and success. Join us and redefine what it means to thrive in the real estate landscape.

Discover Your Role: Content Administrator's Landscape

Employment Type: Full-Time

Shift: Prime Day Shift (Mon-Fri 7AM-4PM), Possible Saturday Shift

Work Setup: Onsite, Makati

Ignite Impact: Your Mission as a Content Moderator

• Utilize your genuine passion for customer service and strong problem-solving ability.
  
• Moderate agent reviews through Salesforce using a provided checklist.
  
• Provide consumer reviews and agent replies, ensuring timely publication or rejection within 1 business day.
  
• Link agent profiles to relevant reviews within 1 business day.
  
• Process transfer of agent reviews between agencies upon request within 1 business day.
  
• Work as part of a high-performing team, driving for performance excellence and stretching outside your comfort zone to develop and grow.
  
• Drive customer loyalty, advocacy, and retention through exceptional customer interactions.
  
• Communicate with colleagues across the team to achieve the best outcomes for our consumers and customers.
  
• Collaborate as one team to remove roadblocks to delivering on consumer and customer needs.
  
• Embrace the digital aspect being tech-savvy comes naturally to you. We use a variety of systems, such as Salesforce, Zendesk, and Slack (previous experience with these would give you bonus points).
  

Requirements

Fuel Your Career: Essential Skills and Experience

• 1-2 years of experience as a Content Moderator
  
• Runs on the board: experience in a customer-facing environment that is fast-paced and ever-changing.
  
• Exceptional communication skills with demonstrated ability to deliver a service that promotes customer loyalty and advocacy.
  
• Strong customer centricity, the ability to showcase your resilience when dealing with challenging situations.
  
• Ownership: taking accountability for the consumer and customer experience and displaying a continuous improvement mindset.
  
• Strong problem resolution skills to resolve consumer and customer moderation tasks and inquiries in a timely manner through analysis and decision making.
  
• Someone who is tech-savvy, loves to work in a digital environment, and is a keen learner.
  
• A team player: the ability to support others while having a bit of fun!
  

Benefits

Elevate Your Lifestyle: Rewards Beyond the Job

• Day 1 HMO coverage
  
• Prime day shift schedule
  
• Access to Ortigas and Makati gyms
  
• Dynamic work culture
  
• Exposure to international clients and cutting-edge tech
  
• Government and Emapta benefits
  
• Career advancement opportunities
  
• Supportive work environment
  
• Engaging employee activities
  

Dive into Success: Meet Our Industry Pioneer

Our client stands as a beacon of innovation and empowerment in the realm of real estate. They are the leading force behind redefining property experiences, offering a comprehensive platform for property exploration, research, and sharing. With over 12 million monthly visitors, our client is the go-to destination for property enthusiasts across Australia. As part of the esteemed ASX-listed REA Group, they continuously push boundaries with cutting-edge technology and a commitment to simplicity. Their accolades, including being named one of Australia's Best Workplaces and a Top Graduate Employer, testify to their dedication to excellence and fostering a culture of growth and success.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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