Customer Service Representative

Job description

Calling All Customer Champions and Fresh Grads!

Do you thrive on keeping customers happy?

We're looking for a superstar Customer Service Representative to join our growing team! As the go-to for inquiries and concerns, you'll be the hero ensuring customer satisfaction. Your skills will extend beyond service, though. You'll also be a logistics whiz, booking shipments and collaborating seamlessly across departments.

Here's a taste of what you'll conquer

(Duties and Responsibilities):

• Be the friendly voice (or email!) resolving customer issues (Resolve customer inquiries and concerns)
• Mastermind smooth shipping by booking with our partners (Booked shipments to shipping companies and truck operators)
• Build strong relationships with customers and shipping companies (Securing a good relationship with our partner shipping companies and truck operators for future transactions)
• Collaborate with Operations, Marketing, and Accounting to keep things running (Collaboration with Operations and Marketing, Accounting Department)
• Provide accurate updates to customers (Responsible for providing accurate updates to customers)
• Assist with placement of payment to a particular service provider (Assists with placement of payment to a particular service provider)
• Process payment for particular suppliers (Process payment for particular suppliers)
• Provide and update vessel schedule/status to customer (Provide and update vessel schedule/status to customer)
• Monitor truck movements (Monitoring truck movements)
• Send pre-alert and provide updated slot rate to our principal (Send pre-alert and provide updated slot rate to our principal)
• (Optional) Telemarketing (Telemarketing)

(Qualifications):

• Excellent communication skills (written and verbal) (Above average communication skills)
• A knack for multitasking and staying on top of things (Must be able to multitask, prioritize and manage time effectively)
• A college degree and a customer-centric mindset (Bachelor's degree holder, Customer orientation and ability to adapt/respond to different types of characters)
• Bonus points for telemarketing experience
• Open for Fresh graduates

Job Type: Full-time

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends

Education:

• Bachelor's (Required)

Language:

• English (Preferred)