CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative (Japanese Speaker)

Company Overview

PropTradeTech is a rapidly growing fintech company that provides customized technology solutions to partners across the globe. Our proprietary trading simulation platform allows us to provide unique solutions to those looking to leverage the emerging proprietary trading industry. As a high growth startup we foster a collaborative and exciting work culture. Our clients are global, and we pride ourselves on the quality of support we provide.

Purpose of the Position

We are rapidly expanding our workforce around the world and are currently hiring. We invite motivated and engaged people to join us as Customer Support Administrators in a full-time capacity.

In this position you will be working as part of a strong customer-focused team as the first point of contact for new existing customers, predominantly via email. You will be focused on providing outstanding customer service support by responding to customer enquiries regarding trade investigation, account set-up & verification, technology, and dashboard support, and actioning any other requests.

These roles will see you working in a high pressure, repetitive natured environment, whilst handling diverse customer conversations and navigating complex systems. You will see yourself working in a highly agile environment as the result of evolving customer, technology, and business needs.

If you are looking for the next step in your customer service career, PTT is the organization for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals.

The main responsibilities of a Customer Service Representative include:

• Provide administrative support to our clients & customers via email and chat channels in a timely, helpful & professional manner
• Educate clients in the company's platforms, trading products and rules, and breach/withdrawal
• Manage administration and account set-up of customer accounts
• Work closely with the Finance and Account Management teams to ensure client's needs are efficiently met
• Provide ongoing assistance and testing in the implementation of new systems, technology and processes
• Handling complaints in a timely, professional, and courteous manner
• Report customer complaints and escalate issues when necessary to prevent potential churn

To apply, you must be an expert on the following requirements:

• Excellent English and Japanese communication skills
• Tertiary qualifications in Business Administration, BComms or equivalent
• Previous administration experience supporting diverse client base
• An understanding or interest in trading, FX or general finance
• Strong analytical and problem-solving skills
• Strong team player who is willing to go above and beyond to support the team in all aspects of the work

Cultural Awareness

• Values and respects diversity
• Ability to work with individuals from multicultural background

Benefits

• Ongoing training provided
• Easy access to public transport
• Regular social and team building events
• Great multicultural environment
• Collaborative team culture
• Opportunity to learn from some of the best in business

Growth Opportunity

• In-depth working knowledge of trading financial markets
• Cross-team exposure in a rapidly growing business
• Growth to more senior roles as the company grows

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs - front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!