Customer Success Associate(Centric Group)

Job Description

As a Customer Success Associate, employee is a key member of the customer success team, responsible for ensuring internal and external customers receive exceptional service and support throughout their journey with the company. The primary focus will be on building strong relationships with both internal and external customers, addressing their needs, and maximizing their satisfaction with our products or services.

Key Responsibilities :

1. Team Building:

• Assist in team setup by contributing to hiring and training processes.

• Learn and adapt to our customer success methodologies.

2. Customer Support:

• Be the frontline for customer inquiries and concerns.

• Provide timely and empathetic responses to ensure customer satisfaction.

• Document interactions and track customer feedback.

3. Process Development:

• Contribute to process design for onboarding, engagement, and retention.

• Help create playbooks for consistent customer interactions.

4. Continuous Learning:

• Stay updated on our products and services.

• Learn from customer interactions to improve processes.

III. Human Essential Skills:

- Communication Skills

- Negotiation Skills

- Interpersonal Skills

- Empathy and Understanding

- Strategic Thinking

- Adaptability Skills

- Problem-Solving Skills

- Time Management

- Customer Focus

- Team Collaboration

- Cultural Awareness

IV. Skills and Qualifications:

- Bachelor’s degree in business administration, Marketing, or related field.

- Customer-centric mindset with a passion for helping others succeed.

- Adaptability to a dynamic, pioneering environment.

- Strong communication skills and attention to detail.