Director of Operations

Ready to take a leap? Join us here at Connext Global Solutions.

We are currently looking for a Director of Operations to manage our team!

Qualifications:

• Excellent leadership and organizational abilities with 5+ years of experience as Senior Operations Manager or Director in a BPO setting
• Hands-on experience with Process Improvement and Program/Account Management
• Dynamic communicator with strong verbal, written, and visual presentation skills
• Critical thinker, excelling in service analytics and statistical process control
• Excellent computer skills required, proficiency in MS Office, Google Docs, and CRM applications
• Superior knowledge of industry regulations and operational guidelines

Roles and Responsibilities:

The Director of Operations is responsible for achieving client satisfaction and operational excellence across their assigned business unit(s). The incumbent:

• Defines, implements, and revises operational policies and guidelines to achieve continuous internal process improvement.
• Continuously drives performance enhancements resulting in real value returned to clients.
• Identifies risks and provides solutions that allow for innovation and change.
• Achieves expectations for the unit’s contribution to KPIs and/or contractual agreements.
• Develops and administrates internal and external reporting requirements.
• Brainstorms with the management team and peers to drive creative solutions and best practices.
• Develops and executes company and unit growth directives.
• Partners with Business Unit leaders to facilitate informative Account Management Reviews
• Conducts or participates in weekly/monthly/quarterly business reviews with clients.
• Provides actionable feedback to the assigned team, leading to professional growth, performance improvement, and course correction.
• Liaises with departmental heads to develop financial plans and ensure company-wide operational compliance.
• Demonstrates a roll-up-the-sleeves mindset when issues and challenges issues arise.
• Grows headcount, revenue, and margins on all assigned accounts.

Work Setup and Schedule: Must be comfortable working onsite in Angeles City, Pampanga for the first 6 months. After 6 months- you can transition to Hybrid (2x/3x a week). The work schedule is nightshift PHT.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• 13th month salary
• Anniversary bonus
• Performance bonus
• Quarterly bonus