FM Operations Support Specialist

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Job Description - FM Operations Support Specialist

Role Purpose The FM Administrator is a key figure within the Sindalah Facilities Management team, orchestrating administrative duties that underpin the operational effectiveness of the FM department. This role focuses on enabling the ED Sindalah FM and team members to fulfill their responsibilities by providing robust administrative and organizational support, managing workflows, and serving as a central communication hub. Key Accountabilities & Activities Key Responsibilities
  • Manage the ED Sindalah FM's calendar and coordinate departmental schedules to optimize workflow.
  • Oversee office communications and maintain systems for managing FM department records with a high level of confidentiality and efficiency.
  • Facilitate the planning and execution of FM operational activities by preparing for meetings, documenting proceedings, and tracking action items.
  • Support the implementation of FM operational strategies and assist in the coordination of departmental initiatives.
  • Maintain comprehensive records, including contracts and operational reports, ensuring document integrity and accessibility.
  • Prepare and distribute reports that inform decision-making and track the department's performance.
  • Act as a primary point of contact for internal and external stakeholders, coordinating FM activities and communications effectively.
  • Build and sustain productive relationships with other departments, service providers, and contractors to support FM operations.
  • Provide dedicated administrative support to the FM Operations team, assisting with the preparation of operational materials and project documentation.
  • Ensure the FM team is equipped with the necessary resources to maintain high-performance standards.
KEY RESULT AREAS (KRA's) Administrative Excellence:
  • Deliver top-tier administrative support to facilitate the smooth operation of the FM department.
  • Enhance the FM team's administrative capabilities, ensuring efficiency in all operational tasks.
Effective Operational Coordination:
  • Streamline departmental processes and meetings to ensure effective use of time and resources.
  • Drive the successful execution of FM strategies and initiatives through adept coordination.
Documentation Integrity and Accessibility:
  • Uphold a systematic approach to document management, ensuring information security and ease of access for authorized personnel.
  • Foster a culture of meticulous record-keeping and reporting within the FM department.
Stakeholder Engagement:
  • Maintain clear and responsive communication channels with all stakeholders, underpinning successful FM operations.
  • Facilitate timely and accurate information exchange, reinforcing Sindalah's reputation for operational excellence.
Background, Skills & Qualifications Knowledge, Skills and Experience
  • At least 5-8 years of experience in an administrative role within an operational or facilities management setting, showing a track record of supporting a busy team and senior management.
  • Demonstrated knowledge in administrative practices and procedures, ideally within a facilities management or operational context.
  • Strong organizational and time-management skills, with the ability to prioritize tasks efficiently in a fast-paced environment.
  • Proficiency in using office management software, including MS Office and FM-specific systems, for effective document control, scheduling, and communication.
  • Excellent interpersonal and communication skills, enabling effective liaison with internal and external stakeholders.
  • Experience in handling confidential information with discretion.
  • Ability to adapt to changing operational needs and support a wide range of administrative activities.
  • Fluency in English, with strong verbal and written communication abilities. Additional language skills would be a plus, considering the international nature of Sindalah.
Qualifications
  • A Bachelor's degree in Business Administration, Office Management, or a related field, emphasizing administrative skills and organizational management.
  • Training in project management software or document management systems is highly desirable.
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