Fraud Operations Manager

About the Job

Locations: Makati

Corporate Title : Senior Manager

Work Arrangement: Hybrid

Our Komo Team is looking for experienced professionals to join us in Makati for the role of Fraud Operations Manager .

In this role, you will be developing and implementing a comprehensive risk assessment framework and fraud monitoring solutions, ensuring compliance with regulatory guidelines and fostering collaboration across various functions to enhance risk management practices and mitigate digital banking risks.

Your dream. Our focus.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Over 29 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Developing the Risk Assessment framework, policies and processes across major risk areas including Fraud Risk
• Managing the implementation of Fraud Monitoring solutions
• Assessing adequacy of internal systems and processes against the requirements and guidelines issued by financial regulators pertaining to digital banking and work with key stakeholders to ensure compliance
• Providing oversight including monitoring and governing risk and fraud incidents
• Building relationships and collaborating with a range of other functions (i.e. legal, compliance, etc.) and pushing forward with these improvements.
• Keeping up with the latest development of risk factors, and work with key stakeholders to implement cost-effective solutions and process controls for mitigating digital banking risks

What we're looking for

• Holder of Bachelor's Degree in either Computer Science, Engineering, Information Technology, Digital Arts, Design or any related course
• Certification in UI/UX an advantage
• At least 3-8 years of work experience in Risk Management, Fraud or IT Security, gained from working in a bank, financial app, and/or FinTech app
• Experience with fraud and risk monitoring solutions is an advantage
• Awareness and understanding of regulatory frameworks, In-depth domain in fraud, risk and cybersecurity threats
• Knowledge in developing frameworks, policy making, technology, requirements gathering and Product Development

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth