Global Payments Operations Quality Analyst

Job Description :

Job Summary:

The Global Payments Quality Analyst will be responsible for conducting activities that ensure processes meet defined standards across Payment Operations, inclusive of Global Card Operations, the Fraud prevention Utility, and Regulatory Operations. The Quality Analyst will also analyze results to identify trends/themes and collaborate with business partners to drive solutions to issues. The successful candidate must have strong analytical skills, the ability to prioritize / manage time and a willingness to tackle new and difficult challenges. In addition, this candidate should have some level of understanding of banking/operations systems, and experience working on small project(s).

Job Responsibilities:

• Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
• Enter quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting
• Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
• Identify root cause of reconciliation items (operational, data, technical), develop and implement solutions to avoid such items and to improve Straight-through Processing overall
• Support and completes quarterly testing to support Sarbanes Oxley (SOX)
• Oversight ofthe General Ledger Reconciliation and Substantiation Process for RS to ensure all accounts are reconciled timely and open items are properly reported
• Closely partner with management to escalate issues according to established escalation protocols
• Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments
• Keep abreast of current regulatory requirements applicable to responsibilities
• Develop a strong knowledge of the Operational processes
• Participate and/or take the lead in quality related projects
• Provide regular reporting and metrics to the LOB to detail quality results.

Required qualifications, capabilities, and skills:

• 3 - 5 years' experience in Financial Services, Risk Management, or Wholesale Payments
• Advanced Microsoft Excel skills
• Ability to execute sound qualitative and quantitative analysis and draw salient conclusions
• Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
• Must demonstrate critical thinking skills, solve problems creatively, meet deadlines, as well as demonstrate strong sense of personal accountability
• Control focused to ensure output meets audit requirements

Preferred qualifications, capabilities, and skills:

• Must be adaptable, flexible and able to deal with ambiguity
• Strong communication and negotiation skills ability to present findings independently in a concise manner and articulate reasoning clearly
• Strong Excel skills
• BA or BS degree

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.