Hands-On (General) Operations Manager (Philippines)

Looking for a role where you can make a real impact? Help us set new standards in the Operations realm, driving change that matters. We’re searching for an Operations Manager to help tie our systems together, keeping the vital organs of our organisation working. If you like solving complex puzzles, have a knack for getting the best out of your team and a passion for optimising systems and processes, then we need you! 

Join us and be part of a team where your insights will directly shape our strategic direction. 

Read on!  

(this will be a long write up but we like to give you all the details before you spend your time applying) _________________________________________________________________________________
We are Laminar Projects! 

We are an award winning consultancy that implements technology to improve the delivery of complex construction projects. Improving construction strengthens the very foundation of human civilisation. ( Watch our short film about it) 

We also have a separate product team, Shape Construction, that takes the deep understanding of the projects we work on to develop construction management software products. 

The core of all this is our true secret sauce; people. We only recruit kind and authentic people who are fast learners. We are deeply focused on designing a new type of place that is optimised for the flourishing of the people in the team first and foremost. This approach has allowed us to grow from just 2 people in 2017 to over 170 today and we are still very much at the beginning! Joining us isn’t just some “job”, we challenge you to be your best self in all aspects of life.  Our vision is designed to align how we operate with the fundamental aspects that enable anyone to have a fulfilled life: 

• Connects us with meaningful relationships 
• Inspires us to develop ourselves to become better humans 
• Empowers us to pursue our own learning adventures 

4 core values for a good life 

We believe a life of human flourishing is all about meaningful relationships with others and challenging yourself to create a positive impact. Our four core values are grow yourself, care about people, execute to greatness and build civilisation. This philosophy goes much deeper and you can see more on our website.  We are achieving this vision through the following two missions:  

• To fully digitise the construction of human civilisation 
• To create a new type of organisation that enables human flourishing while delivering a huge positive impact on society 

General Operations is the backbone of our business – the team that gets things done and enables everyone in the organization to get things done too. As the Hands-on General Operations Manager, you'll lead the General Operations team displaying strong but collaborative leadership, making sure processes are as good as they can be, and ensuring compliance with industry standards across Laminar; enabling a more productive, and efficient running of the business. You'll implement new systems, streamline processes, and lead internal initiatives to drive forward continuous improvement. Your role is pivotal in optimizing our Operations, driving our business forward, and empowering us to do things in a better and more data driven way. You will be responsible for the day-to-day running of the General Operations team, providing oversight to the different areas, such as compliance, business improvement and general administration.  Team 

The General Operations team is vital to our organization, managing critical areas such as compliance, IT, administration, and strategic initiatives. We collaborate closely with teams across the business services such as People Operations, Talent Acquisition, and Finance to ensure all things Operations, go as smoothly as possible.  

Although you will be expected to take responsibility for the day-to-day running of the General Operations function, you will have the close support of a senior line manager who will provide oversight and guidance, working collaboratively with you to achieve our organization's goals effectively.  Your top 3 objectives 

1. To ensure all our processes are as good as they can be and ensure compliance. 
2. Drive forward business improvement initiatives. 
3. Provide leadership and direction to develop yourself and everyone around you. 

Your top 5 responsibilities 

As the General Operations Manager at Laminar Projects, you'll bring comprehensive knowledge of how systems works and how information circulates around a company, ensuring we have the right processes and systems across the business. 

1. Internal Initiatives: Head and drive internal improvement initiatives that focus on operational excellence and regulatory compliance, collaborating with different teams within the organization. 
2. Process Improvement: Identify operational inefficiencies and champion a culture of relentless pursuit of excellence and continuous improvement. 
3. Performance Measurement and Process Auditing : Develop and monitor operational metrics, conducting process audits as necessary to ensure efficiency and compliance. 
4. Horizontal Learner and Implementor: Versatile learner adept at applying knowledge and skills across diverse disciplines, facilitating informed decision-making and effective initiative implementation. 
5. Leadership and People Management: Lead, motivate, and develop a team, ensuring effective collaboration, managing and performance optimization. 

​​​​​​​ Your Capabilities 

You will be a proven operations all arounder who knows how to switch between being a project manager, compliance auditor, leader, communicator, researcher and doer – all with the goal of making things better. 

• Must-Have (The fundamentals) 
  • Mastery :  
    • Operations background in small to medium-sized organisations where you have set things up from scratch or been heavily involved in the set up.  
    • A track record of leading the development of thoughtfully designed systems or processes and implementing them across a business.  
    • Proficiency in analysing data and identifying areas for improvement.  
    • Expertise in project management and problem-solving.  
    • Proven experience in a leadership role, preferably in a remote or start-up environment.  
    • An understanding of change management approaches. 
  • Communication :  
    • Precise and structured communicator both written and verbal in English.  
    • Strong presentation skills, capable of influencing stakeholders at all levels. 
    • Proficiency in using communication and collaboration tools such as Microsoft Office Suite. 
  • Leadership : 
    • An understanding of leadership styles and when to use them. 
    • A people-centric approach to leadership and development.  
    • Excellent organizational and time management skills, with the ability to prioritize tasks effectively. 
  • Impact :  
    • A track record of making organisations better beyond just doing the basics. 
      ​​​​​​​
• Nice to Have (If you don’t have it now you will after joining) 
  • Mastery :  
    • Excellent Excel skills and a strong interest in data management.  
    • ISO 9001, 14001, and 45001 certifications knowledge and implementation experience.  
    • Professional certificates such as Certified Manager (CM), Certified Operations Manager (COM), or Project Management Professional (PMP) certification. 
    • Experience with process improvement methodologies and change management. 
  • Communication : Precise and structured communicator both written and verbal. 
  • Leadership : A proven leader/coach/developer of teams or teams of teams. 
  • Impact : A track record of implementing scalable and repeatable solutions in projects and organisations that had a significant positive impact. 
    
     
• ​​​​​​​ Laminar isn’t the place for you if any of the following is true: 
  • You want an easy, chilled-out role without much challenge 
  • You like to be the smartest person in the room 
  • You don’t like continuously receiving honest candid feedback 
  • You prefer to do your own thing rather than work with a team 

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Salary and Benefits  Standard Stuff 

• Competitive salary dependent on location and capability  
• Paid Annual Leave 25 days + statutory Bank Holidays 
• Private health insurance  
• Discretionary bonus scheme for all team members. 
• All required travel costs outside of your local area are covered 

​​​​​​​ The Life-Changing Stuff 

• Grow your whole self: Our leaders are more like coaches and one of our main objectives is to give 5 years’ worth of learning and development for every 1 year with us. You have a coach, mentor, well-being therapist and a development-orientated environment: That’s literally what our vision is all about and the primary reason Laminar exists 
• Be surrounded by the best: We only hire and retain the very best people. You might be used to being the smartest in the room but that won’t be the case in Laminar. You will be surrounded by people you can learn from. We are 100% meritocratic so fast progression is the norm. You will be supported to excel in whichever areas you are most interested in! With Laminar, development is unbounded 
• Long-term impact: We are focused on solving the biggest issues in construction project delivery in a way that can spread and outlast us 
• A generous equity scheme: as a fast-growing consultancy as well as the fact we are building software this has a huge upside, particularly for people that stay with us through our growth 

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Applying properly !!!Important!!! 

We get thousands of applications so please write us a letter as part of your application explaining:  

• Why do you want to join us?  
• What do you think you bring to the team?  

We aren't a giant faceless corporation; we really care about the people who want to join our team so all applications will be read thoroughly by our key leaders. 

In terms of application, we usually start with an intro call to tell you what we are all about in a casual conversation. That helps you to know us a bit better and tell us a bit about yourself.