Head of Operations

Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of retail company strong on the ecommerce platform. They are looking for a Head of Retail Operations. This Operations Head will be responsible for planning, directing, monitoring and administering the company's day to day operations. He/she is responsible for directing the business operations, strategy, planning, and growth and ensuring that the team is efficient, productive, and effective. This role will monitor operational effectiveness and proactively identify strategies to increase productivity and lower costs across all the departments. This role will be assigned in Mandaluyong City. Key job responsibilities include:

• Oversee day to day operations and employee productivity.
• Ensure strict implementation of company policies and compliance with internal controls.
• Analyze operational procedures and identify areas of improvement.
• Develop and execute operational strategies aligned with the company's overall goals and objectives. This involves assessing market trends, customer needs, and competitive landscape to drive growth and efficiency.
• Work closely with Management to design and implement business strategies, plans and procedures.
• Oversight function of performance of each department.
• Maintain and build trusted relationships with the Management, employees, clients, suppliers, and service providers.
• Competence in strategic planning and business development to maximize profitability.
• Ensure that company spending is within the allocated budget.

Inventory Management

• Work in close coordination with warehouse and consignment teams
• Oversee stock levels and ensure inventory is maintained at optimal levels, balancing the costs of carrying excess inventory against the costs of stockouts or lost sales.
• Implement inventory control measures to minimize stockouts and overstock situations
• Determine reorder point considering safety stock, lead time, and average demand.
• Continuously monitor inventory levels, demand patterns, and lead times to assess whether stock levels are aligning with actual demand. Adjust replenishment parameters, such as reorder points and reorder quantities, based on changing market conditions and performance metrics.
• Analyze sales data and forecasts to make informed decisions regarding inventory replenishment

Supply Chain Management (together with design and production team):

• Oversee the end-to-end supply chain process, including procurement, inventory management, warehousing, and logistics.
• Work in close coordination with the design and production team
• Manage relationships with suppliers to ensure timely delivery of products
• Negotiate contracts and terms with suppliers to optimize costs and quality
• Monitor logistics and transportation of goods to ensure efficient and cost-effective operations.
• Maintain OPEX within budget and give suggestions to minimize OPEX.
• Prepare sales forecasts utilizing historical sales data, market trends, and seasonal patterns to forecast order quantities. Consider factors such as marketing campaigns, promotions, and external events that may impact

Quality Control

• Establish quality standards for products and ensure they are met throughout the supply chain
• Conduct regular quality inspections of incoming goods and outgoing shipments
• Ensure the warehouse team implements regular and thorough quality control measures
• Implement and recommend corrective actions to address quality issues and improve product quality

Warehouse Management

• Organize and optimize warehouse layout and storage systems for efficient operations
• Implement safety protocols and ensure compliance with health and safety regulations
• Manage warehouse staff.
• Technology and Systems
• Oversee the implementation and maintenance of e-commerce platforms (together with platform managers), inventory management systems, and other technology solution
• Identify opportunities to leverage technology to improve operational efficiency and productivity.
• Provide training and support to staff on the use of technology systems.

Data Analysis and Reporting

• Analyze operational data to identify trends, patterns, and opportunities for improvement
• Generating regular reports on key performance indicators (KPIs) and operational metrics
• Using data insight to make informed decisions and drive continuous improvement initiative.
• Cross-Functional Collaboration
• Collaborate and coordinate with other departments such as marketing, finance, and product development to achieve company goals and ensure alignment and coordination of activities.
• Collaborate with VP-Finance and Accountant to develop and manage operational budgets, forecast expenses, and optimize cost structures.
• Participate in cross-functional meetings and projects to address operational challenges and opportunities
• Act as a liaison between different departments to ensure alignment and coordination of activities

Sustained and Continued Improvement

• Identify inefficiencies and bottlenecks in operations and implementing solutions for improvement
• Lead process improvement initiatives to streamline operations and reduce costs.
• Monitor industry trends and best practices to identify opportunities for innovation and optimization.

Key job qualifications include:

• Bachelor's Degree in business administration or similar field.
• Fluent in spoken and written English.
• Conversational Tagalog / Filipino is a plus.
• Must possess strong leadership and mentorship skills.
• Excellent monitoring, delegation, and troubleshooting skills.
• Professional experience with Microsoft Office and Google Docs.
• Comfortable with pitching new and innovative ideas to the board.
• Experience in Ecommerce