Hotel Operations Supervisor

Responsibilities:

• Supervises front desk operations such as guest check-in and check-out, room inventory, and incoming calls
• Supervises staff members and delegate tasks as necessary
• Train front desk staff in hotel protocols, guest registration, and other duties
• Assist the general manager with management tasks such as creating employee work schedules and other administrative duties
• Maintains the hotel's inventory and order new items as needed
• Interacting with hotel guests to ensure they receive a quality experience
• Answering questions and addressing customer complaints
• Inspect guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed

• College graduate preferably in hotel management or business administration/management
• At least 2 years of work experience in operations with any hotel or service-oriented organization