Hozpitality - Dining Reservations Agent

FAIRMONT Job Description The Dining Reservations Agent will contribute to the smooth and efficient operation of taking in reservations for the F&B outlets, while adhering to the standards required by the department and hotel.

• To assist the Food & Beverage outlets with taking in reservations over the telephone and/or e-mail and inputting them in ResDiary.
• Handles daily correspondence, inquiries and make reservations as needed.
• Up selling and/or offering F&B products to in-house and/or outside guests.
• To be knowledgeable with the services we are selling, promoting and providing in all F&B outlets.
• Prepares confirmation letters of reservation when requested by guests.
• Communicates reservation information to other outlets (i.e. number of bookings for a specific meal period, etc.)
• Processes cancellations and modifications and promptly relays this information to the F&B outlet concerned.
• Processes advance deposits on reservations when required and monitors advance deposit requirements.
• Tracks availabilities of major F&B outlets on the basis of reservations.
• To assist with the filing management system of F&B and making sure that all files are up to date.
• Open and close availabilities as and when required by the F&B outlet.

• University/College degree in a related discipline preferred
• Strong Food & Beverage knowledge.
• Proficient in the English; bilingual is an asset.
• Highly detail oriented with excellent communication and organizational skills
• Computer literate in Microsoft Window applications required

• Presentable, well groomed with leadership quality.
• Neat and pleasant appearance
• Articulate
• In good health condition
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure and independently in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

• Must be flexible in terms of working hours
• Creative, self-motivated and energetic team-player.
• Able to smile and perform under pressure.
• Must be a motivational teacher.
• Strong facilitator.
• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination.