HR Operations Manager

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit.

Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well.
• Client focus -Deliver on our promise.
• Integrity - Always do the right thing.
• Create opportunity - for our people to excel.

This position's primary purpose is to establish and maintain the HR services and operations function for APAC. You will be key in creating and implementing standard procedures and maintaining the employee handbooks and policies at a regional and local level. You will be responsible for managing the Service Now function, maintaining SLAs and reporting to the HR Lead APAC. Your focus will extend to managing onboarding and offboarding processes and all employee data for the APAC region.

You'll be responsible for:

• Establish and maintain standardised operating procedures (SOPs) and employee handbooks and policies to guide consistent practices
• Develop and implement HR processes aligned with overall business goals and HR strategy to enhance the employee experience
• Ensure legal compliance and provide decision support through the analysis of HR metrics
• Lead the onboarding process to create a seamless and positive experience for new hires
• Manage HR operations, including HRIS and benefit administration
• Manage our internal HR ticketing service through defined SLAs
• Manage all documentation issued to our employees from employment contracts to ER and any contract changes
• Work with the HRBPs to ensure all visa renewals, contract renewals are managed in a consistent and timely manner.
• Work with the HRBPs and HR Lead on the appraisal and pay review and bonus cycle ensuring all data is accurate, uploaded and letters issued.

You'll also have:

• 10 - 15 years' overall experience in HR Operations or HR Services
• Advanced knowledge of HR compliance across atleast 2 of our key markets (Philippines, Australia, HK, Singapore, Vietnam, India)
• Excellent project management skills, with the ability to plan, execute, and evaluate employee programmes effectively
• Ideally coming from a startup or a fast-paced company background with coverage of several operating countries
• Proficient in labour law administration and implementation, HRIS, and ATS
• Experience in a shared service environment is preferred with experience with Service now advantageous

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.

Apply now for a confidential discussion.

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