Hub Coordinator - Operations, SPX Express

Job Description:

• Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
• Conducts team briefing and documents minutes of the meeting
• Oversees agency teams in backroom, as well as coordinates with rider support team and occasionally supervises drivers / riders
• Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
• Creates, reviews and validates reports coming from the hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Ensure Hub KPIs are effectively met
• Conducts process improvement initiatives & implements / spearhead projects geared towards increasing Hub productivity

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations