IDM Administrative Support

IDM Administrative Support

Are you an admin who has keen eyes for details to spot incorrect data?  

Do you have the sense of urgency to resolve issue s on a timely manner?  

Do you have the ability to communicate effectively to differen t internal departments?  

The administrative support employee assists i n the requisition of digital identities , both in production environments and in direct creation , and maintenance of various accesses to networks , applications and tools, for i nternal and external Bell employees . The administrative support employee is also the point of contact between application request systems, its owners, and its end-users within Bell .   

You will have an opportunity to:  

• Establish logins and provide access to users for various applications  
• Diagno se and troubleshoot access issues with requestors to ensure resolution  
• Process access deletions consequent to departures                                                                      
• Prioritize access requests based on level of urgency and timelines  
• Complete ad hoc identity prod uction work as delegated by department M anager s  
• Receive direct assignments for reprioritized (rush) requests from the subject matter experts  
• Seize process improvement opportunities and take action to openly share feedback  
• Monito r and manage performance, and work with coaching/feedback  

• Continuously focus on personal development by completing/updating a personal growth plan  
• Proactively seek new work assignments /tickets through the automated ticketing system  
• Identify trends and root causes for access issues  
• Utilize data analysis between tools and systems  
• Interpret requests as-is in order to facilitate completion  
• Minimize the need to engage requestors for feedback  
• Streamline process to make the requestor experience effortless  
• Understand Bell’s corporate structure, its departments, and how they are interconnected  
• Ability to partner with various level s in the organization  
• Ability to communicate effectively both verbally and written with internal and external customers, via the ticketing system and various mediums  
• Ability to establish /maintain relationships to work collaboratively in support of key stakeholders  
• Participating in team meetings, and continuous training seminars that are provided  

You will be a great fit on our team if :  

• P ossess at least a High school Degree  
• Has 1-year BPO background  
• Advanced knowledge of MS Office with focus on Excel (macros and reporting) 
• Experience with detailed process work, and ability to memorize repetitive processes  
• Fully capable at reading & writing in English . French comprehension an asset .  

If this role sounds interesting to you, please click apply. We’d love to hear from you!