IT Help Desk Support

Job Type : Full Time

Number of Applicants

:

000+

Job Description - IT Help Desk Support

Handles ticket requests received over the phone, through email, or through the ticketing portal quickly and efficiently
Identifies and escalates requests that need urgent resolution ensuring that tickets handled are completed properly and within Service Level Agreements (SLA)
Provides over-the-phone technical support/assistance for the troubleshooting of desktop PCs and related peripherals.
Records the progress and status of all cases and IT-related concerns to ensure that the service-level requirement is fulfilled.
Ensures effective delivery of technical and service desk services and support to the IT Group in compliance to Service Level Agreements

Qualifications:

Graduate of any IT-related courses (Computer Engineering, Electronics and Computer Technology, Computer Science and Information Technology)
Must have at least 1 to 2 years of experience in Service Desk operations and management
Must be familiar with internet usage, Microsoft Office products, various Operating Systems and other productivity tools
Must be experienced in remote desktop management and application support troubleshooting
Must have working knowledge in desktop, network, systems administration, IT Security or application support troubleshooting
Must have analytical, problem-solving, and decision-making skills
Must have a good interpersonal skills and customer service orientation
Must have a good written and oral English communication skills

Why work with us?

Benefit from the lesser tax deduction (only 8% of gross salary in total per year)
Grow your experience with one of the leading manufacturing industrie
This is a 6-month or 1 year contract position and with the potential for extension based on performance and project needs.

Original job IT Help Desk Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.