IT Operations Officer

Job Mission / Purpose

The position is responsible for supporting, implementing, operating and maintaining information systems, infrastructure and technologies across and within AIC (i.e. AIC Corporate and its Business Units) and participating in technology-driven projects across the SBU.

Key Responsibilities

• Supports IT Operations by performing relevant IT tasks and activities such as, but not limited to, procurement of IT-related software, tools and equipment; assessing equipment condition and status; maintain and update IT inventory/database; etc.
• Support the management of, and work with, internal/external IT Service Level Agreements (SLAs) and service providers
• Monitors responsible systems and solutions to ensure proper level of operation and efficiency, flag risks and incidents, respond appropriately
• Respond to user requests and issues and resolve appropriately
• Supports IT Projects by participating in AEV- and AIC-driven technology initiatives and projects to ensure activities are done and completed within schedule and budget
• Participates and supports the reviews and scoping of systems and solution options to meet business requirements
• Supports the implementation and compliance of IT Governance policies and procedures across AIC leading to a mature governance state
• Enforces IT and cyber security standards, methodology, processes and tools across AIC

Functional/Core Competencies

• IT Network Infrastructure Management
• IT Operations Support Team Leadership
• IT Cloud Infrastructure Management