Logistics Supervisor

Office Management (Administration & Office Support)

The Community Lead is the primary head of the department on site. Must have the experience of handling a minimum of 3 or sites that have 800 HC and 4 direct reports for sites that have 1000 HC and above.

The Community Lead must be able to assign covers for the shift, from the earliest possible at 6 am to the latest at 7 pm. Covers for holiday duty, weekends if necessary or 24 hour shift for some officers. Provide direction to the team in terms of their schedules, specific tasks whether they will handle inventory, validation, client visit, booking, ordering and ensure that those tasks are completed. 

You must be capable of coaching to properly guide and set expectations towards tasks and goals. Monitor performance and provide feedback on their performance and evaluation. You have to ensure that all direct reports will live the core values at all times. Must do spot checks and random follow ups to confirm everyone's diligent participation.

Must have a high level of accountability in terms of escalation, attendance of the team, audit findings and internal concerns by resolving each that will be a win-win for all stakeholders.

Makes recommendations to implement approved processes. Coordinate with all departments involved i.e. Client Services for client visits for existing clients, facilities for transmittal of their supplies, etc.

Line of Business (LOB) MANAGEMENT / Responsibilities

Ensures that his/her LOB is well taken care of under the following categories;

Logistics/Travel - Shipment of supplies and travel for people.

Client management - Organize the approved request from Operations, client services and implementations for the client visit. Preparation of their arrival from airport, to hotel, to site and other requested locations. Food and boardroom set-up/reservation on site. Able to coordinate with the Facilities Team on any assistance needed.

Reception management for our Community Ambassadors - Multi-task on recruitment duties for the CAs such as monitoring the step by step process, engagement with applicants such as games, social engagement such as singing/dancing events, offering refreshment to applicants, welcoming of clients on site, taking care of executive visits at highest customer service provided.

Must have the knowledge of his/her LOB from the company perspective and the vendor perspective.

Anticipate changes on growth and expansion that is related to the company that can affect the flow and consistency of the LOB he/she is handling.

Must be empowered to delegate to officers and monitor the quality of service and results they provide for consistency and control.

Creation, completion and monitoring of trackers to meet deadlines for validation and invoice correction for timely payments and budget control, asset control for ensuring proper stocks are available, clearances and budget of operations and requesting departments, vendor management of trackers for budget controls, payment and compliance pushing for zero errors/escalation.

SKILLS, ADMIN and FINANCIAL

Ability to build good relationships with vendors to get the best deal always for booking shuttles, merchandise items, and other LOBs to be able to accommodate the ever changing requests from internal clients(requesters) so that vendors can keep up to those changes. 

Good relationship with internal and external people for his/her LOB. Must be able to answer queries outside his/her LOB but within the overall department.

Ensures that all business related policies and procedures are clear within the department, compliant to company standards and policies, understood and followed by stakeholders and communicated to them.

Create, regulate and maintain in administering inventory of merchandise, shuttles, travel and office supplies. Maintains program information through spreadsheet and trackers as a database for identifying required information if needed. Assist in activities such as client visits and executives.

Must be able to resolve issues between team and client complaints with proper research and good decision making.

Tracks expenditures of the department of the site he/she is assigned to. Provides input on budget and helps monitoring overall expenses on a site/department level to manage the approved annual budget. 

Strong background in G suites and its applications.

Able to understand financial expenditures / budget.

Do you have what it takes to become a Community Ambassador Lead?

Requirements:

Must have an experience with Data analysis, data presentation skills, project management and logistics

Capable of working with different nationalities and cultures.

Understand the business needs from the planning stage, execution on or during the request until expectations are met. End to end process.

High level of Emotional Intelligence and can keep up with changes and new directions. Ability to de-escalate high level situations among other departments.

Operates with excellent customer service to requestors while Doing More with Less.

Must be up to date on the current trends of their LOBs. 

Ability to work in a fast paced environment in a very calm and professional manner. 

Extremely good communication skills in writing emails, etc.

Report this job advert

Don’t provide your bank or credit card details when applying for jobs.

What can I earn as a Logistics Supervisor