NOC Analyst - Urgent Role

We are hiring a hardworking NOC Analyst to join our all-star team at Deltek Systems in Makati.
Growing your career as a Full Time NOC Analyst is a great opportunity to develop competitive skills.
If you are strong in leadership, communication and have the right personality for the job, then apply for the position of NOC Analyst at Deltek Systems today!

Position Responsibilities . Serve as Team member on a 24x7 IT Network Operations Center (IT NOC).
. Monitor performance and service availability of global IT services including voice/data network, hardware, servers, and business applications with provided tools
. Generate and track trouble/service tickets
. Maintain service outage log and shift logs
. Receive and respond to inquiries and requests via telephone, email, case tracking system with speed accuracy and proficiency
. Generate service performance reports
. Troubleshoot network, server, and application problems using diagnostic tools and route cases to the appropriate Tier 3 Support Group as necessary
. Track response and resolution status of cases and escalate appropriate when necessary
. Provide performance metrics to IT NOC management and other groups within IT
. Contribute technical solutions to the Knowledge Base
. Improve knowledge of, and ability to operate, all technical support tools and technologies
. Participate in projects and initiatives as a member of the IT NOC team. Qualifications
. 1-3 years experience in an IT Service Desk, Help Desk, Technical Operations, NOC or other technical support role with a background as either NOC Analyst or IT Help Desk Analyst
. Demonstrated knowledge of IT systems component stack (e.g. network, hardware, operating system, database, application software, and cloud services) and experience supporting one or more of these areas in an operations capacity
. Working knowledge of Active Directory and other application/system administration tasks
. Excellent communication, telephone & interpersonal skills, strong verbal and written communication skills in English
. Ability to work shifts as assigned which may include weekends and ability to be available on an on-call basis
. Strong customer service abilities and ability to establish working relationships with team members throughout the IT organization
. Analytical, troubleshooting and problem solving skills
. Experience handling multiple competing priorities and ability to manage conflicts
. A wide degree of self-motivation and drive to achieve is expected
. Programming/scripting experience is a plus (i.e. C#, VB.Net, PowerShell, Java, Python)

Benefits of working as a NOC Analyst in Makati:

● Learning opportunities
● Opportunities to grow
● Competitive salary