NOC ENGINEER

A NOC Engineer plays a vital role in ensuring the stability and functionality of a company’s network infrastructure. They are responsible for monitoring, troubleshooting, and maintaining network systems, identifying and resolving issues, and collaborating with cross-functional teams to ensure the uninterrupted operation of network services.

Responsibilities

• Performs troubleshooting and monitoring 24/7 of data circuit utilizations, alarms, outages, network quality issues, support tickets from the operations.
• Identifies root cause of recurring outages or issues and recommends appropriate corrective actions.
• Escalates outages and network-related service impacting issues to SME groups and vendors.
• Performs tier 1-2 network infrastructure support and maintenance operations, troubleshoots layer 1-3 issues.
• Administrates and maintains the corporate LAN and WAN
• Performs network devices configurations and validates network related devices on a daily basis.
• Work with other IT operations and support teams to resolve incidents and ensure timely resolution.
• Utilizes network monitoring tools and network remote tools to check, monitor and troubleshoot network devices.
• Performs implementation, commissioning and decommissioning of devices from the network operations perspective.
• Maintains accurate records and timely reports on equipment operation and ensures issues are resolved and completed within SLA.
• Performs and prioritizes tasks, activities and projects given by the immediate superior and department head based on the business needs.

Qualifications:

• CCNA certification or equivalent network certifications/trainings
• Graduate of IT, Computer Engineering, ECE or any IT-related course
• At least 1-2 years working experience in the related field.
• Cisco, Fortinet, Meraki configuration and administration experience
• Strong switching and routing experience
• Strong understanding of VLANs, DNS, NAT, DHCP, MAC address table, DIA, MPLS, IPSEC, VPN
• Intermediate to advance network diagnosis and troubleshooting.
• Excellent verbal and written communication skills
• Strong critical thinking and analytical skills, able to assess and prioritize incidents while under pressure.
• Capability to multitask.
• Availability to work on shifting schedule; 24/7 support, on-site/remote support as needed by the operations.