NOC Support - Administrative Assistant

Job Title/Position
Operator - National Patrol Services Job Responsibilities
Describe the job role and the day to day tasks involved.
Main Functions: .Dispatching of Service Technicians to repair ATM faults,
.Dispatching of Patrol Officers to alarm response job
.Making sure that all required guards are onsite and well. Day to day duties include.
.Monitoring of electronic dispatch system and emails
.Answering of telephones
.Telephone dispatch to a network of Service Technicians
.Coordination of multiple parties to service ATMs at a mutually agreed time
.Follow-up of all outstanding or overdue service requests
.Escalation of issues to relevant Managers
.Reporting of all service outcomes into the electronic dispatch systems
.Monitoring of electronic roster system and Emails
.Identification of Security Guards which have not signed-on for their shift.
.Escalation of non-attendance to the relevant Manager
.Documenting of all incidents and issues into electronic register.