Operation Project Manager/Call Center Manager

Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that requires strong leadership skills, project management expertise, and the ability to drive continuous improvement in our call center operations.

Responsibilities

• Salesforce Report
• High level case managementon all prodicts and depratment
• Be able to call the attention of those that are not performing well
• Attend meeting and create report on the progress of the team as a whole

Requirements

• 3-5years of experience in call center management or related role.
• Proven experience in project management and driving process improvements.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Ability to effectively communicate with clients, stakeholders, and team members.
• Experience in analyzing call center metrics and implementing performance improvement strategies.
• Proficiency in using call center software and systems.
• Knowledge of relevant industry regulations and best practices.
• Ability to multitask and prioritize tasks in a fast-paced environment