Operations Coordinator

Company : Outsourced Quality Assured Services

Job Type : Full Time

Quezon City

Number of Applicants

:

000+

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Job Description - Operations Coordinator

Job Summary We're looking for a Operations Coordinator to join our dynamic team Job Description About Us: Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila. Main Duties/Responsibilities
Coordinate purchasing activities through inventory management software.
Provide regular updates on backorders and delivery statuses to customers and internal stakeholders. Follow up on overdue purchase orders and communicate backorder notifications to customers.
Ensure timely fulfillment of supplier orders and report on delivery performance.
Support customer experience team with purchase order inquiries.
Monitor and report on supplier delivery in full on time (DIFOT) performance.
Respond promptly to customer inquiries and tickets via Zendesk.
Prioritise and resolve post-sale tickets, focusing on customer experience queries.
Facilitate stock ordering processes and generate purchase orders.
Manage pending custom purchase orders and ensure timely approval.
Handle returns end-to-end and credit claims, including approving simple returns and liaising with the warehouse for processing.
Coordinate transport logistics, including manifest compilation and delivery scheduling, including facilitating drop ship orders, managing communication between suppliers and warehouse for efficient fulfillment.
Assist with internal accounts reconciliation and resolve any account-related queries.
Skills & Experience
Experience in operations, purchasing, and customer service.
A track record of providing exceptional service.
Strong attention to detail and comfortable working with number
3+ years purchasing, administration or stock control experience.
Proven advanced Excel or Google Sheets experience.
Energetic, positive communicator with excellent people skills and a can-do attitude.
A proactive approach to solving problems, getting things done and communicating with your team.
Demonstrated ability to thrive in a fast-paced, always-changing environment.
Experience with invoice processing and supplier communication.
Familiarity with warehouse operations and logistics.
Ability to generate and manage purchase orders effectively.
Competence in compiling and analysing reports on delivery performance (DIFOT).
Experience in coordinating transport logistics and managing manifests.
Capability to handle returns.
SAP experience is highly desirable.
Previous Zendesk experience preferred.
Work Location
Eastwood Site (18th Floor, Citibank Square, Eastwood City Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila)
Hybrid Set-up
Should have strong internet connection (minimum of 20 mbps)
Should have own Laptop/PC (minimum of i5 8GB RAM)
Additional Information By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only. Walk in to our Eastwood Office to fast-track your application. Our Recruitment Team will be happy to interview you every Thursday from 10 AM to 3 PM!