Operations Director

Job Description

At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential. 

As an Executive Director for Global Trade Operations, you will be responsible for leading large teams in CIB Trade Operations and will have functional responsibility for multiple functions within Corporate Investment Bank (CIB) Trade Operations in Manila, working in close partnership with the respective teams as well as the global business partners, the role will focus on working towards building a strong Center of Excellence across key functions in the India & Philippines region. You will be building overall end-to-end strategy and governance across Migrations, Delivery, Training, Re-engineering, Risk & Control framework, in support of CIB Operations providing a wide range of Trade finance services for all global clients. Part of your role is to drive building and sharing best practices combined with optimal and sustainable delivery/controls framework. You will provide broad based leadership by partnering with multiple work streams including technology & sales.

As a senior leader, you will be responsible to manage an end to end process, manage global stakeholders, lead strategic projects and drive engagement firmwide. 

Job Responsibilities: 

• Demonstrate complete & thorough understanding of the firm’s Global Trade Operations and provide strong operational leadership to ensure overall Service delivery to the clients, enable flawless execution, smooth new migrations, client conversions and enhance overall client experience
• Own and drive efficiency programs, transformation, system/process improvements, focused on elimination of manual touchpoints and bespoke processes, work seamlessly in a matrix operating model effectively managing senior stakeholders and partners across Operations, Technology, Product and Client Services
• Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistently strong focus on quality, delivery and enhancing client experience
• Build a strong Risk aware/controls focused operations and working closely with the Business Partners and Risk/Controls Managers
• Drive an effective, robust, pro-active and sustainable controls program, fulfill internal controls requirements as well as ensure smooth Regulatory and Internal Audits and constantly review processes to identify control gaps, manual touch points & work towards fixing these issues
• Plan and Manage budgets across teams and groom teams to achieve financial discipline at all times
• Work in close partnership across various sites and business partners. He/ she will be responsible for managing new migrations and build and leverage partnerships across businesses locally as well as with global business partners in line with the overall product/business objectives. The role involves institutionalizing a strong governance framework locally in the region and across all delivery sites to ensure strong focus on quality, delivery and enhancing client experience.
• Build a strong transparent performance management culture for staff based on meritocracy, continuous communication, timely feedback and appropriate supervisory cover
• Advance an inclusive leadership agenda by building a diverse team, coaching and mentoring potential leaders and actively engaging on the firm’s agenda on diversity and inclusion
• Engage, motivate and influence direct reports, teams and peers; enhance overall employee engagement and retention, working in partnership with support functions

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.