Operations Manager

• Giving ideas and recommendations about the store’s promotions to increase Average checks and Transaction counts.
• Ensuring all promo and new product launchings are being implemented in the store accordingly.
• Prepares monthly sales action plans for critical stores. Creates new strategies and plans if sales are not met.
• Responsible for analyzing daily sales reports like P&L and Inventory Management.

Ensure Sales targets are met.

• Giving ideas and recommendations about the store’s promotions to increase Average checks and Transaction counts.
• Ensuring all promo and new product launchings are being implemented in the store accordingly.
• Prepares monthly sales action plans for critical stores. Creates new strategies and plans if sales are not met.
• Responsible for analyzing daily sales reports like P&L and Inventory Management.

Ensure Labor cost targets are met.

• Providing store manpower/plantilla during weekdays, weekends, and holidays without compromising the quality of service. 

Ensure COGS (Cost of Goods Sold) targets are met. 

• Giving strategies on how to lower cogs and ensuring that it is being done in the stores accordingly. 

Administrative:

• Negotiate with lessors 
• Negotiate with LGUs
• Proficiency in writing business letters in decent English as needed with lessors and LGUs

Other Duties:

• Ensures effective and smooth implementation of sales and marketing programs in all stores.
• Very knowledgeable in all areas of operations in the Back of House and Front of House systems
• Reviews and implements system-wide processes and procedures to improve deliverables on the following operations KRA’s: (People Development, Sales and Marketing management, Profitability management and Quality, Service, Cleanliness and Hospitality Standards)
• Analyzes performance bottlenecks and provides corrective actions and preventive measures
• Conducts regular audits and monitors performance to ensure strict adherence to SOPs and guidelines
• Implements cost savings to reduce expenses.
• Prepares well thought action plans to improve profitability

Team Management:

• Identifies, inspires, motivates and retain high potential employee/s and applies appropriate measures for career advancement. Provides mentorship to team
• Achieves and sustains high-level of performance from management team.
• Appoints appropriate management team for all stores to achieve maximum potential for both people and operations.
• Regularly conducts objective performance evaluations of direct reports; reviews and approves management team performance evaluations.
• Identifies and recommends required skills and competencies to enhance management and leadership skills.
• Collaborate with HR regarding hiring and training and provide training to team members as needed.

Job Specifications:

• With a minimum of 5 years Restaurant Operations Manager in Store Operations experience in a managerial level as Senior Area Manager or equivalent position
• Graduate of Bachelor’s degree in HRM, Food Technology, Culinary Arts, or any other food related discipline.
• ·Willing to travel
• Availability to work within opening hours (e.g. evenings, holidays, weekends)
• Extensive computer literacy on MS Word, Excel, PowerPoint and the Internet.
• Ability to adapt to new systems
• Ability to negotiate with lessors 
• Ability to negotiate with LGUs
• Ability to write in decent English
• Solution-oriented individual
• Engaging and outgoing personality

How many years' experience do you have as an operations manager?

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