Operations Manager - Hiring Urgently

We are on the lookout for a creative Operations Manager to join our passionate team at Sun Life Financial Asia Services Limited in Taguig.
Growing your career as a Full Time Operations Manager is a terrific opportunity to develop relevant skills.
If you are strong in planning, communication and have the right experience for the job, then apply for the position of Operations Manager at Sun Life Financial Asia Services Limited today!

Operations Manager - Sun Life Financial Asia Services Limited - 1034876459 | JobStreet JobStreet Login For employers Job search MyJobStreet Company profiles Career advice New

Operations Manager

Sun Life Financial Asia Services Limited Taguig City Posted on 23-Feb-23 Apply Now Apply Now

Operations Manager

Sun Life Financial Asia Services Limited Apply Now

Job Description

locations Taguig City, National Capital Region (Manila)

time type Full time

posted on Posted Today

job requisition id JR00056736

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Band: 6

Reports to: Head of Contact Centers, ASCP

Location : Manila Shared Service Centre
Hours : Various shifts to provide 8:00 pm to 8:00 am coverage

Role Summary:

The CCC Operations Manager provides leadership, direction and decision making in a high volume, fast paced, front line client service environment. They will ensure the delivery of a consistent quality customer service experience for our IND/ATS/Dealer Ops members, and providers who contact the Customer Care Centre by ensuring the Customer Care Representatives (CCRs) are motivated, coached, developed and skilled to meet the CCC’s performance targets. The delivery of service requires a strong execution of our management operating system which is essential in our highly structured and fast paced work environment. The Manager reports to the Head of Contact Centers and is responsible for the direct management of teams to deliver a consistent customer service experience, delivering on all key performance metrics.

Main Accountabilities:

• Execute the management operating system requirements for forecasting, planning, follow up reporting and evaluation
• Communicate effectively to ensure a consistent experience for the representatives and members
• Interact directly with members, as required
• Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis
• Analyze metrics and ensure Supervisors are taking appropriate and timely action
• Understand and deliver on all key performance metrics virtually
• Understand and deliver on key financial objectives
• Ensure staff are equipped with the knowledge, training, experience, tools and technology needed to achieve the required business results
• Provide leadership, coaching, and mentoring to the Supervisors to develop their competencies and position them for success
• Championing the coaching model
• Foster a work environment that values the people and encourages participation, creativity, learning and accountability
• Responsible for employee recruitment in order to meet business objectives
• Ensure team adopts and sustains change
• Identify opportunities for process and system improvements
• Communicate openly with team ensuring messages and initiatives are clearly understood
• Support and actively endorse the P4 culture (People, Partnership, Passion and Performance) and philosophies
• Partner with other areas to promote understanding and knowledge exchange between business units

locations Taguig City, National Capital Region (Manila)

time type Full time

posted on Posted 30+ Days Ago

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

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Additional Information

Career Level Not Specified Qualification Not Specified Job Specializations Healthcare , Practitioner/Medical Asst

Company Overview

Sun Life Asia Service Centre-Philippines
Sun Life Asia Service Centre - Philippines (ASCP) had since achieved scale, growth and operational maturity in the many years it operated in Taguig. We have institutionalized Sun Life’s global standards by integrating closely with our corporate functions, allowing businesses to collaborate seamlessly. We support all stages of Client and software life cycle and provide Client service support exclusive for Sun Life in Canada, parts of USA and Asia. We belong to the Asia Service Centres with another location in India. Our core digital competencies are mobile, data analytics, visualization and RPA. In the past three years, we have launched more than 200 bots, over 20 digital assets including the Sun Life none face-to-face app. We build new business models, enhance operational and value efficiency and create the best in class experiences to build a digital future. We take pride in our mantra ‘Client For Life’ for our Client Care Centre. We live in providing our Clients the solution that they need --- caring, relevant and optimistic. We are operating 24/5 with more than 1,000 employees. We believe that our greatest resource is our people, how we nurture them affects their professional and personal development. ASCP is home for continued learning as we develop each individual through training programs and regular upskilling. Your personal growth matters to us and we care deeply about the things that matter to you --- your family, passion and purpose. We advocate Diversity and Inclusion in the workplace. A diverse and inclusive environment drives results. The synchronicity of various experiences, ideas, background and values result to unique thinking and improved decision making. Our CSR program is a commitment to give our Clients and employees a brighter life under the sun. We are conscious of fulfilling our social and environmental responsibilities. We strive to create a sustainable environment to live in. Enable GingerCannot connect to Ginger Check your internet connection
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Additional Company Information

Company Size 501 - 1000 Employees Average Processing Time 22 days Industry Call Center/IT-Enabled Services/BPO Benefits & Others Dental, Medical, Loans, Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Retirement More jobs from this employer

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Benefits of working as a Operations Manager in Taguig:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package