Operations Supervisor

Supervisors/Team Leaders (Call Centre & Customer Service)

• Provide feedback, motivation and guidance to aid representatives in attaining their key measures of success.
• Track, analyze and document results on individual/team level performance and establish necessary action plans to remediate issues that impact goal attainment.
• Provide feedback regarding performance issues and make recommendations on applicable training opportunities.
• Assist with communication of key learning initiatives and business updates through team meetings, huddles, and e-mail as well as one on one coaching sessions.
• Maintain high visibility in order to provide guidance with customer escalations and complex order entry scenarios.
• Monitor and evaluate calls to ensure established quality standards are adhered to consistently. 

Required Qualifications

• Familiarity with Ability to read, write, speak and understand English
• Ability to prioritize, organize and multi-task effectively
• Effective utilization of problem solving techniques
• Ability to establish and manage effective relationships at all levels
• Capacity to show sound judgment in accomplishing specified job duties
• Possesses strong organization and time management skills
• Ability to handle customer inquiries in a professional and efficient manner
• Excellent communications skills
• Proficiency with PC’s, Microsoft Windows, Excel, Word, PowerPoint and Microsoft Project
• Ability to understand and perform analysis using moderately complex databases

What's your expected monthly basic salary?

How many years' experience do you have as an operations supervisor?

How many years' experience do you have as a Contact Centre Supervisor?

Do you have customer service experience?

Have you worked in a call centre before?

How many years' experience do you have in the BPO industry?

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What can I earn as an Operations Supervisor