Operations Support Specialist

Operations Support Specialist (Travel Account)

Travel Agents/Consultants (Hospitality & Tourism)

As an Operations Support Specialist, your primary responsibilities revolve around enhancing the efficiency of client-facing travel consulting team by removing administrative tasks and working as efficiently as possible to complete a minimum standard of tasks in agreed time frames. Your focus is on providing exceptional solutions for internal and external customers, optimizing administrative processes, ensuring favorable outcomes, and fostering a collaborative and high-performing team environment

Responsibilities:

• Build strong client relationships – serving as a reliable point of contact, you address client & internal inquiries promptly and professionally. While a lot of your interactions may be indirect, your efficiency significantly contributes to the overall client experience and satisfaction
• Client Complaint & Incident Handling: In handling client complaints and incidents, your role demands empathy and a focus on resolving concerns related to travel or interactions by actively listening and solving issues with a customer-centric approach
• Collaborative Teamwork: Work collaboratively with cross-functional teams to ensure seamless travel arrangements and excellent client service
• Knowledge Sharing: Contribute to team development by sharing industry insights, travel trends, and best practices.
• Effective Communication: Foster transparent and open communication within the team and across departments
• Professional Development: Attend all trainings including compliance, technical skills and refresher and soft skills.
• Process/Innovation: contribute to our continuous improvement culture Always share your ideas and observations.
• Financial Risk Mitigation: on of the primary focus of this role is mitigating financial risks arising from administrative tasks. By providing meticulous internal support, you play a crucial role in assisting client-facing teams, allowing them to dedicate more time to service and sales. 
• Operational Cost Efficiency: Efficiency in completing administrative tasks is paramount to ensuring operational cost efficiency. Your role indirectly impacts client-facing teams' productivity. By streamlining processes and reaching the minim standards of productivity, your role allows resources to be allocated more effectively.

Professional Behaviors:

• Professionalism
  • Role models appropriate behaviors in line with company values
  • Always communicates positively and professionally with team members and customers
  • Is proud of what we do and strives for excellence
• Integrity
  • Is honest with self and others and maintains a strong work ethic.
  • Does “what is right” for team members, the customer, and the company.
  • Maintains confidentiality, acts with integrity and is trustworthy.
• Accountable
  • Takes responsibility and accountability for the work and performance of self and team.
  • Achieves high quality outcomes through setting achievable, realistic workloads.
  • Makes firm, timely decisions and initiates action to pursue opportunities
• Adaptable
  • Works effectively with a diverse range of people from different cultures and backgrounds.
  • Adapts work style and applies sound judgement to a variety of situations ensuring the best outcomes.
  • Demonstrates the ability to handle a broad range of different tasks and assignments.
  • Remains open and adjusts approach in light of shifting priorities or new information 

What We Offer:

• Dayshift with Sat-Sun off - more time to spend with the family
• Leave accrual upon hiring
• HMO for principal + 1 dependent
• Specific client-initiated benefits
• A company that values its employees
• Career planning and development opportunities

What's your expected monthly basic salary?

GBSS or Galilee Business Support Services is a premiere Company providing a wide range of managed business and offshoring services to Multinational Clients in various industries around the world.

Founded in 2010 initially as a back office support for an Australian Client, GBSS continues to grow as we expand across multiple sites in BGC Taguig and acquire new Clients and acquire top talent.

GBSS makes offshoring easy by providing first class staffing solutions and investing in our people and partnering with our Clients consistently.

GBSS or Galilee Business Support Services is a premiere Company providing a wide range of managed business and offshoring services to Multinational Clients in various industries around the world.

Founded in 2010 initially as a back office support for an Australian Client, GBSS continues to grow as we expand across multiple sites in BGC Taguig and acquire new Clients and acquire top talent.

GBSS makes offshoring easy by providing first class staffing solutions and investing in our people and partnering with our Clients consistently.

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