Operations Vice President

• Business Unit Corporate & Investment Bank
• Posting Date 04/03/2024, 09:21 AM
• Locations Jose Ma. Del Mar Avenue, Cebu IT Park, Level 7 and 8, Cebu City, Cebu, 6000, PH
• Job Schedule Full time

Job Description

Take the opportunity to lead a team responsible for successfully transitioning clients from legacy platforms to our current systems.

As a Product Delivery Manager of the Migration Team, you will be focused on leading a team of migration specialists who are responsible for transitioning clients from legacy to target platforms and/or devices, and adapting our approach for each client segment (e.g. Small Business, Commercial, and Corporate Investment Bank clients).

Description

• Lead the team responsible for migrating clients. The team supports migration inquiries from clients and internal partners through phone and email channels.
• This highly collaborative position requires an individual who has strong communication and leadership skills. This position will require the individual to effectively lead, motivate and coach the team to achieve optimal performance across.
• The role requires a strong independent thinker with the ability to lead and motivate a team of call center agents.
• The ideal candidate understands that product management is cross-functional and involves strategic thinking, client interaction, project management, resource planning and general awareness of goals versus constraints.
• The ideal candidate will be able to support multiple initiatives simultaneously.

Job Responsibilities

• Promote a positive work environment where team members are respected and supported
• Create an atmosphere which values and prioritizes client needs, ensuring accurate and prompt inquiry resolutions where clients feel valued
• Deliver constructive feedback to team on performance which enhance the client experience and optimize efficiency
• Handle complex escalations where engagement of multiple areas are required
• Collaborate closely with other teams across lines of business including Product, BAU Helpdesks, Client Service , and Relationship teams
• Identify trends that will lead to improvement opportunities
• Develop and maintain team training materials
• Meeting facilitation and representation of team efforts

Required Qualifications, Skills and Capabilities

• Minimum of 5 years leadership experience with responsibility for leading a client facing team, currently at Head of line of business capacity
• Bachelor’s’ degree or equivalent experience
• Strong interpersonal skills with proven leadership abilities
• Demonstrate effective performance management skills with ability to effectively coach team to drive results
• Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners
• Ability to work under pressure and capable of managing and prioritizing multiple tasks
• Results driven self-starter who is able thrive in a fast-paced, collaborative, and cross-functional environment
• Proficiency in Word, PowerPoint and Excel, with the ability to work with multiple applications at the same time
• Experience working at a payment, or payment technology company

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.