Payment Lifecycle Analyst for Autofx Cash Operations

Job Description :

As a Payment Lifecycle Analyst for Autofx Cash Operations, you will be primarily responsible for supporting and supervising the day-to-day operations for Payments Processing Function. You will work under pressure, meet stringent deadlines, and process manual payments based on instructions from internal and external clients. You will have the opportunity to work closely with Client Service, Operations, Technology, and other relevant Stakeholders, providing you with a comprehensive understanding of the banking and financial services industry.

Job Responsibilities:

• Understand and execute client's payment requests after performing necessary defined controls with 100% accuracy
• Process/verify requests efficiently to maintain current portfolio and ensure aged items are escalated appropriately. Identify & escalate all error/exceptions on identification
• Responds effectively and timely to routine queries/complaints. Audit focused in all BAU activities. Identify opportunities for process efficiency & implement in a controlled manner
• Creating and updating of SOP's / Documentation while ensuring that the standards are followed To ensure that IT Policy / System accesses and other applicable JPMC policies are followed
• Creating effective work environment by maintaining healthy relation with Teammates. Taking initiative in extending support to team members when required Keeping the team informed about the issues and corrective actions in the process
• Cross Training. --- Knowledge transfer to fellow members and vice versa
• Provide leadership, guidance and motivate staff to improve performance levels. Address performance issues in a timely, consistent, and professional manner
• Maintain emphasis on deadlines, quality, and procedures. Manage projects and work closely with other Partner sites
• Training new joiners within the team & helping them come up the curve
• Prepare MIS / Scorecard as required by senior management. Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager

Required qualification, skills, and capabilities:

• Post-Graduate with 3-4 years / Graduates with 6-8 yearsof overall experience with strong experience in International Payment Processing Operations
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
• Understanding of Banking and Financial Services Industry.
• Excellent verbal, written communication skills and good Presentation Skill.
• Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word

Preferred qualification, skills, and capabilities:

• Experience with Payment Operations is an advantage
• Knowledge in SWIFT, and international payment conventions and practices is preferred.