Payment Lifecycle Specialist IV

Job Description

Department Description

Alternative Payments Operations team is part of Corporate and Investment Bank’s (CIB) Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Role Description

The primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch. 

Work Environment

• Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone. 
• Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week)
• Position requires heavy interaction with Product Management, Project Managers and IT teams 

Job Responsibilities:

• Analyze requirements for completeness, consistency, comprehensibility, and JPM Operations Standards
• Create process models, specifications, diagrams and flows
• Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
• Work with stakeholders and project teams to establish requirements for integration
• Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base 
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes

Required Qualifications, Skills and Capabilities:

• Minimum 3 years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving 
• Excellent analytical, mathematical, and problem-solving skills
• Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management
• Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
• Data-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective way
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
• Demonstrated success in manage fast changes and adapt to new business initiatives 
• Business acumen and commercial market awareness 

Preferred Qualifications, Skills and Capabilities:

Experience in global payments is desirable, with understanding of accounting and money movement processes 

 

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.