People Service Manager NA

Office Management (Administration & Office Support)

Location : IT Park, Cebu City
Shift : 9 PM – 6 AM
Arrangement : Onsite Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry. About this role… Manage a team of 100+ Team Members – Brings the WOW and makes it easy for our employees so that they can do meaningful and awesome work for our clients. 

 

• Main contact for at least 100 Team Members in production.
• Own overall employee experience (LUNA Tickets, Engagement, eNPS, SAT scores, absenteeism).
• Help outlier Team Members complete deliverables related to compliance, learning, performance reviews, etc. 
• Drive overall communications and manage MS Teams channels (Internal, stakeholders, team members).
• Drive positive onboard and offboarding Team Member experience. 
• Provide assistance and leadership during crisis management for business continuity purposes. 
• Ensure policy compliance and showroom standards are practiced at all times. 
• Coordination and collaboration with support functions as needed. 

About you…
2 – 6 years experience in:

• Operations management as a front-line employee and supervisory role.
• Employee engagement and experience.
• Customer Service and Client Engagement. 
• Collaboration with support functions such as IT, Admin Services, Training, Facilities Management, etc. 
• Business Continuity.
• Leading teams of 20 people or greater in operations.
• Servant leader and leads by example. 
• Clear and compelling communicator. Able to bring people to a point of understanding easily. 
• Confident and credible, handles pressure, and is able to convey empathy. 
• Proactive, solution-oriented, and has a can-do attitude. 
• Strong organizational skills and effective time management. 
• Dream big and believe in achieving success through others. Wants to have a positive impact on the industry and really help people with their journey.

What’s in it for you?

• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities
• Free & conveniently located onsite parking.

We live by our VALUES to cultivate and foster growth and innovation.
BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.
KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.
BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.
DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement. Visit us at: Join TOA Global and experience the difference!
We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.