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Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
What will you do?
ESSENTIAL FUNCTIONS:
The Primary Role: Order Management Administrator / Customer Support (Fluid Workforce)
We are looking for aspiring Order Administrators/Customer Support to help us unlock further commercial value for our business.
What will you do?
Primary support as Order Management/Customer Support, you will:
• Manage end to end processing of orders: customer inquiry, order verification, booking, modification/cancellation, quotation or escalation as needed.
• Ensures assigned and/or outstanding calls/emails/chats/cases are worked towards resolution.
• Escalate issues (emails/chats/phone calls) that need support from management as early as possible to minimize impact on customer order as needful.
• Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
• Ensures accurate and timely completion of transactions (end to end process is completely fulfilled) to meet or exceed client SLAs.
• Availability to cover order entry / customer support team member from other regions.
• Additional tasks as assigned by management on a case-to-case basis, including but not limited to, chairing relevant meetings, creation of relevant reports, etc.
• Support business unit where their skills are aligned to and needed as contingent workers for emergency needs, future ready talents to support complex roles.
• Complete all needed trainings and deliverables to comply with identified deliverables and business requirements.
Qualifications Who would be successful?
• BS Degree Graduate , Pre-Engineering graduate in any field, preferably Business Administration.
• Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time.
• Open to participate in any functional or fluid workforce-related activities to build their capabilities and improve skillsets.
• Willing to move from one project to another within a 2-year period, duration may vary depending on the business requirements.
• Flexible and willing to work additional hours during high peak volume times during each quarter.
• Familiar with computers and related software. Digital savvy.
• Organization and problem-solving skills with attention to details is highly desired.
• Willing to work in Cavite and on a hybrid set up with possible shifting schedules based on project assignments.
• Able to deal with stressful situations & multiple conflicting priorities and strong ability to multitask and work in fast paced, constantly changing environment.
• Demonstrate ability to understand and explain technical information, is an advantage. Previous BPO/Call Centre experience an advantage. What's in it for me?
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