Private Banking Operations Team Lead

Job Description

1. Delivery of Quality Service

• Comply with Service Level Commitments

• Acknowledged properly and immediately address and resolved customer complaints to their satisfaction

• Ensure that processes under supervision met the acceptable sigma level

• Identify potential problem situations through brainstorming of Unit members and draws plans to address such potential problems

2. Manage Efficient Processes

• Ensure staffing in the Unit is appropriate to manage workload with minimal overtime, meet approved production schedules and within budgeted cost

• Review operating data and investigate deviations from anticipated performance. Initiate and implement necessary corrective action

• Direct plans for maintenance of equipment and facilities to maximize the uptime and utilization of capital equipment assets

• Evaluates training needs of the team members and facilitate their cross training and prepare development plan for them

• Ensure that performance evaluation and mentoring of team members are regularly done

• Evaluates recommended continuous improvement plans, possible 6 sigma projects and related activities and lead/support its implementations

• Performs other duties that are required of the Treasury and Investment Channels Management Head and the Bank

3. Comply with Policies and Standards

• Administers employee policies, practices, procedures and work rules appropriate for the unit

• Ensure that the Unit pass all audit and controls exercises by maintaining a low risk rating

• Implement periodic self-audit to ensure compliance of processes and quality service delivery standards

• Manage and monitors compliance on Control Plans

• Implements and comply with safety programs and housekeeping