Process Operations Lead

Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We provide tickets to many events and shows across the world including music, sports and theatrical performances. We pride ourselves in finding effective solutions in an ever changing landscape to support the interests of our internal and external clients. Our focus on data and our core values are what allows us to scale and set ourselves apart from others. We are excited to add an Process Operations Lead to our Quality Control team! Our team specializes in all processes that involve inventory and ensuring that all orders are accurate. Our main purpose is to make sure all tickets that we sell are valid and disclose any information that is required. Some of the tasks that we are in charge of are listed below: Daily Tasks:

• Learn a variety of complex, company specific, processes and software/systems to successfully perform position requirements.
• Ensure all inventory is approved and cleared to be sold.
• Analyze current business processes and workflows to identify areas for improvement and optimization.
• Gather and document business requirements from stakeholders to support process improvement initiatives.
• Develop and maintain process documentation, including process maps, standard operating procedures (SOPs), and business process models.
• Conduct data analysis to identify trends, patterns, and opportunities for process optimization.
• Provide recommendations for process enhancements and efficiencies to drive operational excellence.
• Facilitate process workshops and training sessions to educate stakeholders on process changes and best practices.
• Monitor and evaluate process performance metrics to track the effectiveness of implemented solutions and identify areas for further improvement.
• Stay current with industry trends and best practices in business process management and automation.
• Lead a team of shift managers, co-leading a team of Inventory Processing Specialists.
• Perform all other duties as required.

Qualifications:

• Technologically savvy and quick on a computer - ability to learn and apply new skills in a changing environment
• Bachelor's degree in Business Administration, Management Information Systems, or related field.
• Proven experience in business process analysis, process improvement, or related roles. (minimum 2 years experience)
• Minimum 2 years experience of leading a team.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Proficiency in process mapping tools.
• Knowledge of process improvement methodologies, such as Lean Six Sigma or Agile, is preferred.
• Experience with data analysis and visualization tools, such as Excel, Tableau, or Power BI, is a plus.
• Ability to prioritize and manage multiple tasks and projects simultaneously in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality work.
• Takes prompt action to accomplish department goals. Taking initiative to achieve goals beyond what is required, proactive and self motivated
• Provides support for ad-hoc projects and initiatives as required.

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