Production Support Specialist

Database Development & Administration (Information & Communication Technology)

• Monitors the production environment, consisting of mainframe, UNIX, LINUX and NT platforms, using established tools. 
• Responsible for first level response to job failures within the production environment. • Takes corrective actions when possible according to established SOP. 
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures. 
• Takes appropriate actions to ensure that processes are completed according to the schedule provided. 
• Documents issues into the Problem Management system and conducts follow ups for proper resolutions. 
• Informs relevant production support teams of outstanding issues that require further follow-up. 
• Provides updated status of current environment and activities to the next shift at daily turnover meeting. 
• Provides shift status to manager detailing issues that are impacting deliveries and require additional attention. 
• Provides training to new/junior analysts as required. 
• Acts as a product-specific or procedural SME in the absence of Scheduling and/or manager onsite. 
• Associates degree plus 5 – 7 years in a production environment. 
• Previous experience in production environment is required. 
• Basic knowledge and experience on the following tools:
  a. ESP/Cybermation or Comparable Scheduling Software Package, or other related package
  b. QMS / Peregrine or Comparable Problem Management Tool, or other related tools
  c. OS JCL (Job Control Language)
  d. Mainframe (TSO, SDSF, ISPF, Beta92)
  e. Any experience working in a UNIX and NT Environment 
• Experience with Service Now or equivalent problem management tool. 
• Must possess strong analytical and problem-solving skills. • Strong written and verbal communication skills required. 
• Knowledge of IMS Standards and products a plus. 
• Amenable to report in hybrid setup (WFH and RTO in Taguig) 
• Amenable to report in shifting schedules, 24/7 team coverage

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IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries

Creating a Healthier World

We want to help make extraordinary things possible for patients. We are inspired by their stories, and it is our mission to accelerate innovations that enable better outcomes. Every day, we work alongside customers and partners to unleash potential and help improve health around the world.

In Pursuit of the Extraordinary

We deliver on our mission by helping to speed drug development, ensuring product quality and safety, improving commercial effectiveness, getting the right treatments to patients, improving access and delivery of healthcare, and ultimately driving better health outcomes. And we always strive to be extraordinary – every step of the way.

With IQVIA Connected Intelligence we’re able to achieve powerful results by connecting unparalleled data, advanced analytics, innovative technologies, and deep healthcare and scientific expertise. This enables a highly customized approach to address unique challenges.

Unleash Your Potential

It takes passion to make the extraordinary possible for patients. Our culture of innovation and collaboration enables us to explore new possibilities and help improve health around the world.

When you join our diverse, global team, you’ll harness the power of unparalleled data, advanced analytics, cutting-edge technologies, and deep healthcare and scientific expertise to drive healthcare forward.

Join IQVIA to see where your skills can take you. #WeAreIQVIA

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries

Creating a Healthier World

We want to help make extraordinary things possible for patients. We are inspired by their stories, and it is our mission to accelerate innovations that enable better outcomes. Every day, we work alongside customers and partners to unleash potential and help improve health around the world.

In Pursuit of the Extraordinary

We deliver on our mission by helping to speed drug development, ensuring product quality and safety, improving commercial effectiveness, getting the right treatments to patients, improving access and delivery of healthcare, and ultimately driving better health outcomes. And we always strive to be extraordinary – every step of the way.

With IQVIA Connected Intelligence we’re able to achieve powerful results by connecting unparalleled data, advanced analytics, innovative technologies, and deep healthcare and scientific expertise. This enables a highly customized approach to address unique challenges.

Unleash Your Potential

It takes passion to make the extraordinary possible for patients. Our culture of innovation and collaboration enables us to explore new possibilities and help improve health around the world.

When you join our diverse, global team, you’ll harness the power of unparalleled data, advanced analytics, cutting-edge technologies, and deep healthcare and scientific expertise to drive healthcare forward.

Join IQVIA to see where your skills can take you. #WeAreIQVIA

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