Broker Onboarding Administrator

Through a merger in 2021, the Lendi Group brings together Lendi (and Australia’s #1 online home lending platform) and Aussie Home Loans, Australia’s leading branded mortgage broker. We're revolutionizing the industry with a best-in-class technology platform and suite of tools that take the hard work out of home loans for our Customers and Brokers alike. Every day we help thousands of Australians research, compare, apply for, and settle their home loans.

Our vision: To create a new era of seamless connection in property finance.

Our mission: To change the way Australians experience property lending, for good.

About the role

The Broker Lifecycle Team is responsible for assisting the Group’s brokers during their onboarding journey to ensure they have met all regulatory and licencing requirements as the embark on their broking journey across varying group channels.

The Broker Onboarding Administrator is responsible for ensuring that new brokers to the Lendi Group Business are correctly set up in the systems and accredited before meeting customers

Job Description

• Co-ordinate agreed components of Broker On-Boarding and associated processes and system requirements within policy, in a timely manner
• Manage the pre-onboarding broker experience, develop and tailor broker specific assistance for each new broker based on their needs
• Regular communication with brokers and sales leaders to engage all parties involved the broker experience
• Assist brokers with managing their daily tasks and completion in a timely manner
• Co-ordinate with relevant stakeholders to assist with the setup of new Brokers
• Collect onboarding feedback and draw insights for future improvement of the onboarding offering
• Review and confirm accuracy of broker details
• Manage internal inboxes
• MaintainStandard Operating Procedures
• Gathering, validating, and documenting business requirements and reporting them back to stakeholders
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts
• Identify & support any continuous improvement initiative and or strategic/ business delivery that directly affects the team. Taking the lead and providing data to support the positioning of these projects.

Qualifications

• Previous experience within an customer service role of similar nature.
• Ability to build & maintain key relationships with business partners.
• Ability to work well under pressure and organise priorities to meet deadlines
• Exceptional relationship building and communication skills
• Highly motivated and results driven
• Ability to use Microsoft Applications
• Ability to manage and understand key Performance Indicators.

Additional Information

What's in store for you at Lendi?

• Flex-first(Work from home) but must be willing to work onsite as needed or once a week.
• Health Insurance (HMO) for you & 1 free dependent
• Generous amount of leaves (total of 30 leaves - 25 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)
• Extra allowances will be given for WFH set-up such as internet subsidy
• Life insurance effective on Day 1
• Access to training and opportunities for career progression/promotion
• Fun & exciting monthly social clubs - at the moment done virtually
• Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig.

& many more!

How to Flex-first:

• You must have a stable fixed internet connection (minimum 25mbps)
• An ample working space with office table and chair is also required.
• Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.