Business Operations Manager

Tribal’s vision is to empower the world of education and we make it our mission to provide the software and services which underpin student success.

The Revenue Operations team support this mission by providing internal systems and support that assist sales, marketing, finance, professional services and support teams in tracking and reporting new sales and renewal opportunities, activities, engagements, time & expenses and support tickets with our prospects and customers.

The Business Operations Manager is responsible for the setting up and monitoring Tribal’s Customer Engagements within our PSA system, Kantata Professional Services Cloud, previously known as Kimble PSA. This involves ensuring the completeness and accuracy of data, timely period close, as well support with reporting. A key part of the role is ensuring data integrity through scheduled data audits and follow up. The Services team additionally provide technical support to PSA system users.

Key responsibilities

• Oversee, monitor and report on the accurate and timely set up and closure of Engagements in Tribal’s PSA and Finance systems
• Track the completion of engagement milestones and annuities, in liaison with Professional Services and Finance
• Manage timely PSA Period Close (weekly/monthly) and communicate with relevant stakeholders in Finance and Professional Services
• Ensure CRM and PSA data integrity through robust processes and a framework for data reconciliation, audit and follow up
• Provide PSA technical support to Professional Services and other key stakeholders, managing the escalation of issues when required
• Manage key supporting business processes including billing requests and expense approvals
• Drive system and process improvements to minimise issues and ensure timely resolution of system issues/errors between Tribal’s PSA and D365F&O
• Contribute to the development and collation of Kantata training and guidance materials in collaboration with Platform Operations and Finance

What can you bring to Tribal?

Applicants should have strong communication skills, customer engagement skills, leadership skills, process improvement, and project management skills.

Ideally, you'll have experience in the following:

• At least 5 to 10 years in the industry
• Managing any professional services automation (PSA), enterprise resource planning (ERP) systems and software or Project Accounting Modules
• Strong experience in Billing and Customer Engagement
• Experience in supporting other regions globally

Also, a bonus if you have experience with:

• Preferably Kantata or Kimble PSA (If none, candidates are encouraged to still apply if they have experience in similar platforms)
• Leadership and management skills

Other key role details:

• Hybrid working arrangement (8 days a month onsite for now)
• Monday to Friday, weekends off
• Midshift schedule (2:00 pm to 11:00 pm)
• Office: 5 E-Com, Harbor Drive, MOA, Pasay

Why Tribal?

This is an unrivalled opportunity to join us in such an exciting time and become part of a driven, meticulous, and passionate professional team who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning.

We offer full-time employment, a competitive salary, and a friendly working environment. We also offer work from home with only occasional travel to the office, HMO coverage and life and accident insurance on day one, dental and vision care, leave accrual on day one, paid volunteer day, c ompany-provided work equipment, non-taxable allowance, work-from-any country (up to 8 weeks), e mployee assistance programme and confidential counselling and wellbeing service, and fun people engagement activities.

Please apply by completing our short application form and your CV.

If you are successful in your application to this role and Tribal make you an offer of employment, a security/criminal record check will be required before we can employ you, in this case a NBI Clearance will be required. If following the NBI check the nature of a conviction is deemed unacceptable, this may lead to an offer of employment being withdrawn.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants -  Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early. 

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