Network Pre Sales and Service Delivery Engineer

This is a remote position.

PHILIPPINE-BASED FILIPINO APPLICANTS ONLY.

The Goal

Our Australian-based client is looking to add a security and network engineer who can help them exceed their goals and add value to their company. They need somebody with experience in pre-sales and service delivery to provide services to their Enterprise IT class client.

The Role

We seek an exceptional engineer who understands security engineering and is ready to assume more responsibility. Our clients expect nothing but the best from our engineering support and you will be responsible for delivering on this promise. You will serve a dual role as pre-sales and service delivery and need to understand how large organisations use security within their organisation. You must be willing to learn every step of the security process and understand the OSI layer intimately. We represent many IT vendors and offer first-line service and support for the solutions we sell.

Responsibilities

• Provide Level 1 or 2 troubleshooting and support to customers
• Raise a case with vendors regarding software bugs or integration type issues
• Liaise with both vendor and customer to help plan and document a project
• Deployment and configuration of solutions sold including documentation
• Attend training and pass certifications
• Ownership of cases while communicating with all relevant parties of case status
• Weekly inquiry calls to customers (non-case related) as part of value-add service
• Documentation of both ongoing and completed tasks daily

Requirements

• Experience in client-facing roles
• Excellent Communication Skills both verbal and written
• In depth knowledge of Information Security
• An attitude that’s customer-centric
• 5+ years of experience as a Network Admin & Security Engineer
• Intermediate level engineers ready to make the move up will be considered for the role
• Certifications from Security Vendors (+)
• Experience in virtualisation and Active Directory
• Knowledge of Forcepoint, Sophos, Palo Alto, security landscape
• Awareness of current Cyber Security topology and market trends
• Understanding of Cyber Kill Chain, Mitre Att&ck
• Must be ambitious to upgrade certifications on a yearly basis

Skills:

• Network Infrastructure and Architectures: Domain Controllers, Domains, Firewalls, DMZ, Access Control, Application Firewalls (Web Proxies / Email Gateways)
• Windows Servers and Operating Systems – administrator
• Windows Clients and mobile endpoints
• Proxy methods – build and troubleshoot
• Web and Email traffic data flow. / / SMTP
• Security (controls and countermeasures are put in place to minimise risk to assets from threat)
• Infrastructure architecture and challenges – XaaS - the benefits and trade-offs
• Analytical problem solving (problem solving methodology)
• Cisco CCNA,CISSP and other current industry certifications will be highly regarded
• Understanding the business drivers that underpin IT Security

Benefits

1. Monthly Salary: Php58,000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippines public holidays 4. Probation: 6 months and after Probation

10 days annual leave credits 5 days of sick leave

5.   HMO Offered after 6 months probation

6. 13th Month Pay after 30 days 7. Annual Appraisal

8. Laptop provided after 30 days 9.   Permanent work-from-home role.   You will have to use your own internet. 10. SHIFT TIMES: 7AM to 4PM Philippine time, Monday to Friday