Operations Associate

The Operations Associate will contribute to the operational efficiency of the organization, supporting various functions within the operations team.

Key Responsibilities:

Operational Support:

• Assist in the development and implementation of operational strategies to support organizational growth and objectives.
• Collaborate with team members to identify areas for process improvement and efficiency enhancement.

Process Improvement:

• Analyze existing operational processes to identify opportunities for optimization.
• Support the implementation of improvements to streamline workflows and enhance overall efficiency.

Cross-Functional Collaboration:

• Work closely with different departments to ensure smooth communication and coordination of operational activities.
• Serve as a point of contact between operations and other functional areas within the organization.

Vendor Coordination:

• Assist in managing relationships with external vendors, including negotiating contracts and monitoring service levels.
• Contribute to the evaluation of vendor performance and provide recommendations for improvements.

Project Support:

• Support the planning and execution of special projects and initiatives led by the Operations team.
• Help ensure project milestones are achieved and contribute to project success.

Data Analysis and Reporting:

• Assist in analyzing operational data to identify trends and areas for improvement.
• Support the preparation of regular reports for management, providing insights into key operational metrics.

Compliance and Risk Awareness:

• Maintain awareness of operational policies, procedures, and relevant regulations to ensure compliance.
• Assist in identifying and assessing operational risks, proposing mitigating strategies as needed.

Requirements

• Bachelor's degree in business administration, operations management, or a related field
• Proven experience in operations support or a similar role
• Strong analytical skills with the ability to analyze data and identify trends
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• Detail-oriented with strong organizational skills and the ability to prioritize tasks
• Proficiency in Microsoft Office Suite and experience with data analysis tools preferred
• Must be willing to work US business hours
• Flexibility in coverage – being able to support a wide array of personalities and leaders
• Nice-to-have:
• Experience in virtual assistance or remote work
• Experience in a startup environment, US-based company, or other similarly fast-paced, highly demanding, high volume, dynamic environment

Benefits

• Food Allowance
• Government Benefits
• 13th Month pay
• Work Equipment
• Night Differential if applicable (10% of hourly rate)
• 20 Leaves (after 6 months)
• Holiday pay (200% on Regular holidays; 130% on Special holidays)
• Overtime pay (max of 10.25 hrs/day)
• Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
• HMO (after 6 months)

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