Operations Engineer

Role Overview:

We are seeking a talented Operations Engineer to join our dynamic team. This is a

remote working position with a requirement to operate within UK hours. As part of our

team, you will play a pivotal role in building and maintaining client services using our

proprietary software, conducting fault investigations and diagnostics, providing first and

second line technical support, and contributing to technical transformation projects.

Key Responsibilities:

Build and maintain client services using our software platform

Conduct fault investigations and diagnostics to identify and resolve technical

issues promptly

Provide first and second line technical support to our clients

Collaborate effectively as part of a technical transformation team to migrate

services from legacy software to next-generation systems

Participate in an on-call support rota for out-of-hours assistance

Requirements:

Excellent written and spoken English skills

Network Engineering or Database Operations experience

Process management / Project Team experience

Strong problem-solving skills and attention to detail

Ability to work independently and as part of a team

Flexibility to work UK hours and participate in on-call support rota

Advantageous Skills and Experience

Telephony systems, especially IP Telephony

UK or US customer facing role

Production of Technical Support documentation